Join a team recognized for leadership, innovation and diversity

We have an opportunity for a User Success Manager to join our Honeywell team in Brno.

We are seeking a highly motivated and experienced User Success Manager with German skills to drive the usage growth of Microsoft 365, with a particular focus on Microsoft 365 Copilot, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Platform. The ideal candidate will act as a trusted advisor to users and collaboration focal points, helping them achieve their business objectives through the effective use of Microsoft 365 solutions.

This is a hybrid role, 3 days in office, 2 from home.

We have been innovating for more than 100 years and now we're creating what's next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key Responsibilities

• User Success Management:
• Drive usage growth of Microsoft 365 workloads, focusing on Microsoft 365 Copilot, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Platform.
• Act as a trusted advisor to users and collaboration focal points, assisting them in achieving their business objectives through Microsoft 365 solutions.
• Conduct regular check-ins with business and function focal points to ensure satisfaction with services and address any issues or concerns.
• Develop and maintain strong relationships with key stakeholders, including Business Decision Makers (BDMs) and IT Decision Makers (ITDMs).
• Labor and Employee Relations:
• Ensure alignment with Labor and Employee Relations policies and practices.
• Collaborate with HR and legal teams to address any labor-related issues that may arise.
• Provide guidance and support to customers on labor and employee relations matters related to the implementation and use of Microsoft 365 solutions.
• Works Council Coordination:
• Coordinate with European and national works councils to ensure compliance with local regulations and requirements.
• Facilitate communication and collaboration between the company and works councils to address any concerns or issues related to Microsoft 365 implementations.
• Ensure that all changes and updates to Microsoft 365 solutions are communicated effectively to works councils and other relevant stakeholders.
• Additional Responsibilities:
• Partner with internal teams, including support and service delivery, to ensure a seamless user experience.
• Provide training and support to customers on the use of Microsoft 365 solutions.
• Monitor customer usage and adoption of Microsoft 365 solutions and provide insights and recommendations for improvement.
• Identify and document best practices and customer success stories to share with the broader team.

Key requirements

• Microsoft 365 Expertise: A deep understanding of Microsoft 365 workloads, including Microsoft 365 Copilot, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Platform, is essential. This includes the ability to drive usage growth and provide expert advice to users and collaboration focal points.
• Stakeholder Management: The ability to develop and maintain strong relationships with key stakeholders, such as Business Decision Makers (BDMs) and IT Decision Makers (ITDMs), is crucial. This involves acting as a trusted advisor and conducting regular check-ins to ensure satisfaction and address any issues or concerns.
• Training and Support: The ability to provide training and support to customers on the use of Microsoft 365 solutions is key. This includes partnering with internal teams to ensure a seamless user experience, monitoring customer usage and adoption, and identifying and documenting best practices and customer success stories to share with the broader team.
• German: Proficiency in German (verbal and written) is essential for effective communication with German-speaking clients and stakeholders.

We value

• Customer-Centric Approach: Prioritizing the needs and success of users by acting as a trusted advisor and ensuring they achieve their business objectives through Microsoft 365 solutions. This involves conducting regular check-ins and addressing any issues or concerns promptly
• Collaboration and Relationship Building: Developing and maintaining strong relationships with key stakeholders, including Business Decision Makers (BDMs) and IT Decision Makers (ITDMs). Effective communication and collaboration with internal teams, HR, legal, and works councils are essential to ensure a seamless user experience and compliance with local regulations
• Technical Proficiency: Having a deep understanding of Microsoft 365 workloads, including Microsoft 365 Copilot, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Platform. This expertise is crucial for driving usage growth and providing training and support to customers
• Compliance and Governance: Ensuring alignment with Labor and Employee Relations policies and practices, and coordinating with works councils to comply with local regulations. This includes facilitating communication and collaboration to address any concerns related to Microsoft 365 implementations
• Continuous Improvement: Monitoring customer usage and adoption of Microsoft 365 solutions, providing insights and recommendations for improvement, and identifying and documenting best practices and customer success stories to share with the broader team. This value emphasizes the importance of ongoing learning and adaptation to enhance user success

We offer

• Possibility of being part of a transformation period in R&D environment
• Enjoy 25 vacation days per year
• Benefit plus Cafeteria available to employees to support their health and wellbeing, incl. life insurance coverage, employer contribution to pension scheme
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success, in-house and external learning platforms supporting development opportunities
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• Multisport Card, Makro Card, discount Vodafone and T-Mobile tarifs and multiple discount programs in our partner network

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and become part of our journey - help us make the future!

#FutureShaper

Additional Information

• JOB ID: req488269
• Category: Information Technology
• Location: Turanka 1387/100,Brno,BRNO-MĚSTO,62700,Czech Republic
• Exempt

Global (ALL)