Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Junior Knowledge Management Specialist, you'll be driving and supporting initiatives globally to standardize the Infrastructure & Operations Governance planning and governance processes. You will be responsible for curating, organizing, and maintaining Emerson Enterprise IT's knowledge base to ensure the accuracy, relevance, and accessibility of information.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Create, manage, and maintain a centralized knowledge repository (Knowledge Management library) for the entire IT organization.
• Develop, collate, and maintain a knowledge base of reference materials and work instructions for various support topics for all IT service portfolios to ensure end-to-end contact resolution.
• Oversee and perform regular knowledge article reviews and take action on the review of the documentation obsolescence process.
• Share ownership of transversal consistency, accuracy of data, and workflows to support maximum efficiency of all business functions within the Emerson Enterprise IT organization.
• Coordinate Knowledge Management activities and ensure alignment between all Emerson Enterprise IT functions.
• Develop relationship network with all Emerson Enterprise IT business groups, units, and operation functions to support and solidify the strategy to work as one team for the benefit of end-user support.
• Facilitate acquiring the best information, data, knowledge, missing documentation, and work instructions from domain experts and service owners.
• Collaborate with various business groups to identify knowledge gaps and develop solutions.

Who You Are:

You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions. You identify and monitor key financial indicators to gauge performance, identify trends, and suggest strategies that can impact results. You display a can-do attitude in good and bad times and step up to handle tough issues. You think globally and excel at viewing issues on a worldwide basis.

For This Role, You Will Need:

• Bachelor's degree in Information Management, Business Administration, Library Science, or a related field; experience may be considered in lieu of formal education.
• Experience in knowledge management, information management, or a similar role.
• Experience in IT Service Desk support or equivalent role/background.
• Experience with knowledge management tools and software.
• Proficiency in knowledge management systems (ServiceNow or SharePoint).
• Understanding of data analytics and reporting tools.

Preferred Qualifications that Set You Apart:

• Knowledge of ITIL Foundation methodology is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

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ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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