Job Description
Essential Job Functions

- Schedule service technicians daily in an efficient manner

- Respond to incoming service related calls

- Handle external customer concerns in a timely and professional manner

- Provide technical assistance to direct report field technicians

- Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.

- Monitor all daily invoicing and supervise the work in progress (WIP) report on a daily basis

- Ensure all Tampa/S FL branch service technicians have what they need to perform their jobs on schedule

- Work closely with the Generator parts department to make sure all parts are on hand for service jobs

- Monitor and schedule all periodic maintenance agreements

- Input service data in business operating systems

- Responsible for the overall direction, coordination, and evaluation of direct reports.

- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

- Maintain effective productivity and grow the service department business by meeting and exceeding department goals

Additional Job Functions

- May be required to conduct out of town business or attend training

- May be required to support the sales and parts department during special circumstances such as vacation coverage or position vacancies

- Evaluate and reestablish yearly work goals

Experience and Skills
Required Knowledge, Skills and Abilities (including physical and work environment)

- Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)

- Ability to handle working in a NON-climate controlled environment whether at customer site or in branch warehouse

- Required to wear proper PPE (personal protective equipment) as applicable

- Working knowledge of a database business systems

- Incorporate time management skills on a continuous basis

- Well developed sales skills including excellent oral and written communication skills

- Basic mechanical and technical aptitude

- Proven interpersonal skills with both internal and external customers

- Basic marketing knowledge

- Must be able to lift up to 50lbs

- Must operate forklift vehicle

- Must be able to handle high pressure situations and adapt well to organizational and market changes

Minimum Job Qualifications (education, work experience, licenses/certifications)

- Bachelor's degree, or 5 to 7 years of service and management experience (industrial experience preferred), or an equivalent combination of education and experience

- 3 to 5 years of generator technician experience