Innovate to solve the world's most important challenges

As a Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and resolving any technical issues they may encounter. Your expertise and problem-solving skills will contribute to the success of our technical facilitate operations and help us deliver exceptional customer service.

In this role, you will impact our customers by providing timely and effective technical facilitate, troubleshooting issues, and offering solutions to ensure their satisfaction. Your attention to detail and ability to communicate technical information clearly will be essential in resolving customer inquiries and maintaining strong relationships.

You will report directly to our Technical Support Supervisor, and you'll work 100% onsite at our Salem, OR location.

**Must be able to work any shift between the hours of operation of 5:00am-7:00pm Monday-Sunday. The call center is open 7 days a week. This is a 40-hour-a-week position with occasional opportunities for OT. Must have flexibility to work early mornings and/or weekends.

KEY RESPONSIBILITIES

• Provide technical facilitate to customers, troubleshooting and resolving technical issues
• Communicate effectively with customers to comprehend their needs and provide appropriate solutions
• Document and track customer inquiries and resolutions in our system
• Work with cross-functional teams to escalate and resolve complex technical issues
• Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• 2+ years of experience in technical support/Call Center/Help Desk or a related experience
• High School diploma or GED
• Strong technical skills and knowledge of building automation systems
• Exceptional problem-solving skills and a dedication to excellent customer service

WE VALUE

• Bachelor's degree in Engineering or a related field
• Experience providing technical support in the building automation industry
• Excellent interpersonal and communication skills, both written and verbal
• Ability to adapt to changing technology and industry best practices

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell's Security and Access Solutions business provides high-value security products and services that are critical for buildings around the globe. Building operators and security teams across dynamically evolving verticals depend on our mobile- and cloud-enabled technologies for access control, intrusion detection, and locking solutions to help create safer and more efficient facilities.

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

Additional Information

• JOB ID: HRD263833
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.