Do you want to be a part of a greener future? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join Vestas.

Region NCE > SBU NCE Service > Contract Lifecycle Management

Our Customer Service Management department is dedicated to ensuring a superior customer experience with Vestas Offshore Service. As part of the Offshore Service organization in the Vestas NCE Region, you will join a committed team of over 500 colleagues who work daily to deliver exceptional Offshore Services to our valued customers. This includes everything from strategic planning, operational excellence, Health & Safety, technical case handling, to delivering services on offshore wind turbines from our service vessels.

We are seeking a Technical Customer Agent to support our rapidly growing Offshore NCE business. You will join a dedicated team focused on creating additional value throughout the service lifecycle for high-profile clients.

Responsibilities

• As a Technical Customer Agent you will work with Customer Managers, SMEs, Service Sites and Engineers. Your mission: to process technical inquiries confidently and ensure satisfied customers.
• Issue Management: Resolve customer issues and maintain strong relationships
• Support: Provide first-line support and act as the primary interface for technical issues
• Contract Management: support for end-of-warranty and service contract tasks
• Operational Leadership: lead technical customer meetings
• Collaboration: communicate effectively with all departments
• Sales Opportunities: Identify and pursue new aftermarket sales opportunities

Qualifications

• Technical education with a commercial understanding or a commercial apprenticeship with technical know-how
• Previous experience in a customer-facing position, customer service, or technical support
• Experience in Microsoft Office Suite, including Excel, PowerPoint, and SAP
• Very good verbal and written English communication skills

Competencies

• Excellent customer-oriented communication skills: You inspire customers and find solutions
• Sense of responsibility and attention to detail: You keep track of things and act independently

What we offer
We offer an exciting opportunity to engage with our customers on a wide range of technical offerings within our Service department. You'll work on new long-term projects that shape the future of our Service business. It's a dynamic and ever-changing environment where no two days are the same.

Additional information
Work location: Vestas' office in Aarhus, Denmark
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 17.05.2025.

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.