As a Process and Customer Quality Engineer, you will play a critical role in improving quality performance within the production process. Working closely with production teams, you will monitor quality indicators, conduct audits, and ensure the effective management of customer claims and complaints. You will identify weak points in production processes, initiate improvements, and oversee the implementation of corrective actions.

This role combines administrative responsibilities (over 4 hours daily) with physical tasks (up to 4 hours daily) across office and production areas.

In This Role, Your Responsibilities Will Be:

• Analyzing quality data for improvement and prioritizing corrective actions.
• Handling customer complaints and ensuring effective resolution.
• Working together on quality issues and part replacement with various departments.
• Prepare 8D reports and handle RMA processes.
• Coordinate important metrics related to quality and develop strategies for improvement.
• Supporting product quality customer concerns and problem-solving.
• Conducting quality audits for compliance.
• Developing and maintaining quality documentation.
• Participate in process qualification and acceptance criteria management.
• Leading continuous improvement initiatives and root cause analysis.

Who You Are:

You are diligent, committed to achieving goals, and able to thrive in a dynamic, multitasking environment. You are passionate about quality and possess strong analytical and problem-solving skills to enhance production processes and ensure customer satisfaction.

For This Role, You Will Need:

• A higher technical education (preferred).
• At least 1 year of experience in a Quality and/or Engineering Department in a manufacturing environment.
• Practical knowledge of quality tools and methodologies: 8D, PDCA, FMEA, 5Why, Ishikawa.
• Familiarity with ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards (optional).
• Proficiency in English (minimum B2 level).
• Strong multitasking abilities and adaptability in a fast-paced environment

Preferred Qualifications that Set You Apart:

• Advanced Degree or equivalent experience: A master's degree in engineering or a related field is preferred.
• Professional Certifications: Certifications like CQE (Certified Quality Engineer) or Six Sigma Black Belt are highly desirable.
• Extensive Experience: At least 3 years of experience in a Quality or Engineering role in a manufacturing environment.
• Standards Knowledge: Familiarity with ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards is a plus.
• Bilingual Skills: Proficiency in an additional language besides English is preferred.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results!

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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