Customer Service Representative
NOV
JOB DESCRIPTION
Responsibilities:
Qualifications/Requirements:
Responsibilities:
- Provide customer with sales quotations, mainly consisting of equipment spare parts.
- Verify that customer purchase orders are correct, and match shared internal documents.
- Verify sales quotation accuracy against purchase order and convert to internal sales order.
- Print pick tickets for order materials and coordinate with planning / logistics groups.
- Follow the order through established process steps as necessary to include data entry in established reports for use by other department staff members.
- Create internal work orders as required for manufactured equipment and assemblies.
- Receive customer inquiries through customer portals and email communications.
- Collaborate with internal operations representatives for technical support.
- Effectively communicate with internal staff and customers regarding, proforma and final invoices.
- Coordinate with production control regarding back orders and active manufacturing efforts.
- Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.
- Maintain good organization skills and attention to detail to help resolve any related order discrepancies.
Qualifications/Requirements:
- Experience with JD Edwards or similar MRP system preferred.
- Experience with Microsoft Office Suite and web-based software interfaces.
- Open to the challenge of learning new computer-based systems and processes.
- Strong attention to detail and accurate data entry.
JOB SUMMARY
Customer Service Representative
NOV
Houston
13 hours ago
N/A
Full-time
Customer Service Representative