If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in Eger, Hungary, as a Claim Handling Team Leader, you'll oversee the end-to-end process of handling customer claims, ensuring accuracy, timeliness, and a customer-first mindset in all interactions. Your leadership will be key in developing efficient workflows, analyzing claim trends, and working cross-functionally to prevent reoccurrences and enhance customer satisfaction.

LOCATION: EGER (on-site)

In this Role, Your Responsibilities Will Be:

• Lead and develop a team of claim handlers, ensuring a high level of accuracy, responsiveness, and professionalism.
• Manage and continuously improve the claim handling process, aligning with internal policies and customer expectations.
• Act as the key liaison between customer service, sales, legal, logistics, and technical support teams to investigate and resolve claims effectively.
• Monitor claim KPIs and implement corrective actions to ensure targets are met.
• Ensure compliance with company standards and regional regulations.
• Communicate proactively with customers on claim status and resolution.
• Use data-driven insights to recommend process improvements and support preventive measures.
• Contribute to building a customer-centric culture aligned with Emerson's Core Values: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, Innovation.

Who You Are:

You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You consistently apply a business driver and marketplace focus when prioritizing actions. You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions empowering your team. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.

For This Role, You Will Need:

• Bachelor's degree in Technical/Electrical, or related field.
• Minimum two years of experience in claims management, customer service, or operations, preferably in a manufacturing or industrial environment
• Proven leadership experience with a focus on coaching and development.
• Strong analytical, organizational, and communication skills.
• Ability to manage complexity and resolve issues under time pressure.
• Proficiency in ERP systems (SAP preferred) and Microsoft Office.
• Native in Hungarian and fluent in English

Preferred Qualifications that Set You Apart:

• Experience gained in an automotive specific industrial environment
• Knowledge of ESD production aspects
• Background in continuous improvement and root cause analysis.
• In addition to Hungarian and English, communication skills in another foreign language will be a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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