Sales Support Specialist (m/f/d) - Traction Division

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This position reports to

Head of Sales Traction

Your role and responsibilities

In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key commercial and technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation. The work model for the role is: #LI-Hybrid. This role is contributing to Traction Division in Mannheim. You will be mainly accountable for: • Actively support Frontend Sales (including telephone customer contact) and serve as the point of contact for our service contract customers • Create service offers for spare parts, upgrades, and retrofits/obsolescences • Manage modernization projects (retrofits) • Participate in contract negotiations (service contracts, framework agreements) • Collaborate closely with relevant departments such as Repair Center, Logistics, Warehouse, Shipping, Sales, and Project Management • Ensure the resolution of customer inquiries and provide support in case of necessary escala-tions • Foster positive customer experiences, keep customers informed, and address uncertainties • Work with and utilize Salesforce as a sales tool

Qualifications for the role

• Technical or commercial education, ideally with professional experience or a technical degree
• Knowledge in the (customer) service area, ideally supplemented by practical experience, is advantageous
• Proficiency in using SAP is beneficial
• An agile and proactive approach, with a proven ability to take responsibility for customer issues
• Technical understanding is desirable, preferably in the field of drive technology
• A team-oriented, solution-driven work style
• Excellent written and verbal communication skills in both German and English

Benefits

• Canteen
• Employee Assistance Program
• Paid Parental leave (gender neutral)
• Accident insurance
• Employee Share Acquisition Plan

More about us

ABB Traction Division is a recognized leader in onboard propulsion technologies that drive innovation in rail, bus, and industrial vehicle electrification. A comprehensive range of high-performance and full lifecycle managed propulsion, auxiliary and energy storage solutions help improve energy efficiency and contribute to making transportation more sustainable. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction program, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realizing your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including mobility services such as bicycle leasing, policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference. ABB AG Recruiter responsible for the job: Henning Zimmermann