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We are seeking a highly motivated and experienced Senior Field Service Supervisor to join our team in Chandler, Arizona, providing exceptional service and support to our client. The Senior Field Service Supervisor will lead a team of field service technicians, oversee daily operations, and ensure that all customer service commitments are met. This role requires a strong technical background, excellent leadership skills, and a customer-centric approach to drive operational excellence and team performance.

Key Responsibilities

• Supervise and mentor a team of field service technicians, promoting professional development and fostering a positive work environment.
• Conduct regular performance evaluations, providing constructive feedback and recognition for achievements.
• Manage day-to-day field service operations to ensure efficient and effective service delivery to the Intel client.
• Develop and implement standard operating procedures (SOPs) for field service tasks to improve overall effectiveness and efficiency.
• Act as the primary point of contact for the client, ensuring satisfaction with field service performance.
• Liaise with Intel's management teams to address any service-related issues and drive continuous improvement initiatives
• Provide technical guidance and support to field service technicians, assisting with complex troubleshooting and problem resolution in the field.
• Ensure adherence to safety and quality standards in all service operations.
• Oversee the scheduling and assignment of field service technicians, ensuring adequate coverage and efficient travel arrangements.
• Manage inventory levels of spare parts, tools, and equipment used by the field service team.
• Prepare and present regular reports to management and the client on service performance, challenges, and successes.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• 3+ years of experience in field service management or a related role, preferably in a technology or manufacturing environment.
• Proven leadership skills with a track record of effectively managing teams to achieve operational goals.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and team members.
• Ability to work flexible hours, including on-call availability as required.
• High School Diploma or equivalent

WE VALUE

• Strong technical expertise in semiconductor manufacturing or related industries.
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Good presentation skills

Additional Information

• JOB ID: HRD265087
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.