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As an Advanced Field Service Engineer (FSE) here at Honeywell, you will provide full time technical support to ST Aerospace.

You will be responsible for providing expertise that supports the operation, diagnosis and repair of the T55 gas turbine engine. The Advanced FSE must communicate effectively with personnel at all levels and provide timely feedback to enable informed decisions. The Advanced FSE must be able to interface effectively in a team environment by communicating with Honeywell engine and logistic support groups. The Advanced FSE may be required to attend meetings or to perform troubleshooting assistance at various locations within the assignment area. The Advanced FSE shall become familiar with applicable T55 line maintenance manuals, tech data, and Honeywell processes pertaining to T55 operation.

You will report directly to our Sr Field Service Manager and work 100% at the Client site located in Singapore.

A Work Visa will be supported/processed through Honeywell. Note: This is a 5-year period of performance contract.

KEY RESPONSIBILITIES

• Provide expertise that supports the operation and maintenance of 55-L-714A (T55) engines operated by the Republic of Singapore Air Force (RSAF) to ST
• Provide technical support to ST on day-to-day basis pertaining to operational and training issues regarding T55 engine operation, helicopter interface and Line Replaceable Units (LRU) diagnostics
• Interface with Customer Service Engineer and logistic support groups in the U.S. to provide feedback to the customer's Customer Service Engineer (CSE) and to the End User to make informed decisions for T55 engine operation and maintenance
• Make decision on replacement vs. repair for repairable parts when issue is not covered by published technical data
• Establish a solid rapport and formal communication process in relation to operation of the RSAF's CH-47 helicopters with T55 engines
• Investigate and report technical issues and logistics problems identified by the Service Center and the RSAF
• Collect data to support T55 field investigations and then working with Customer Service Engineer and other program personnel to develop findings, conclusions and recommendations for reported field issues
• Support Service Revealed Difficulty (SRD) investigations
• Participate and support on-site technical presentations
• Assist in the review, data collection and investigation of hardware inspection results from the maintenance operations or Service Center
• Prepare and present field activity status and summary of outstanding technical issues
• Work with Material Manager and Demand Manager to review annual provisioning requirements
• Assist the Service Center in damage investigation and BER investigation
• Support Program Management Review and Technical Coordination Meeting
• Establish relationship with ST to ensure positive Honeywell image
• Become prime Honeywell contact with ST with regards to reliability and maintainability for in-service aircraft
• Foster customer satisfaction by maintaining regular contact and timely response to inquiries
• Due to the nature of this discipline, maybe required to work off-hours, on weekends, and/or holidays, on occasion
• Travel: Up to 20% (locally in Singapore and occasional travel to US as required)
• Relocation assistance and car/housing allowance will be provided

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

YOU MUST HAVE

• 5+ years of T55 repair and overhaul experience or 5 years of on-wing T55 troubleshooting experience
• Valid Driver's License and driving record acceptable to Honeywell
• High School Diploma or GED

WE VALUE

• Bachelor's degree in engineering or related discipline
• Proficiency in blueprint and technical manual interpretation
• Analytical skills to elicit and diagnose relevant data for technical definition and resolution
• Sufficient technical capabilities to provide and measure continuous improvement in an environment where the customer has limited experience with the product
• Ability to work independently with minimal supervision
• Proficiency in using component design and test data, evaluate components for damage and serviceability, component rejection criteria for service revealed difficulties, and for repair/modification of equipment and components
• Basic mechanical aptitude and ability to oversee limited engine repairs (LRU replacement and borescope)
• Provide technical instructions for depot personnel and, as required, assist in interpretation of the overhaul manuals
• Facilitate troubleshooting and maintenance of equipment and special tools used in support of T55
• Ability to work with customers at levels ranging from shop floor mechanics to senior leadership in the investigation, reporting, and resolution of issues
• Strong problem-solving, interpersonal, and teaming skills
• Ability to establish credibility and maintain strong personal relationships with customer contacts based on knowledge and personal integrity
• Strong customer focus and service orientation
• Utilize time management skills to manage conflicting priorities
• Exhibit sound independent judgment in assessing and resolving complex technical and operational problems
• Ability to work as a team member with other members of the Customer Team to drive customer satisfaction and business growth objectives
• Strong written and verbal communication skills
• Proficiency with computers and MS Office suite of software packages
• Six Sigma Greenbelt certification is desired

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless engagement systems, mechanical components, and more, and engage many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as self-reliant and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit https://aerospace.honeywell.com/

Additional Information

• JOB ID: HRD264914
• Category: Customer Experience
• Location: United States
• Nonexempt
• Due to US export control laws, must be a US citizen, permanent resident or have protected status.

Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.