Hub Service Process Optimization Lead
ABB
Hub Service Process Optimization Lead
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
HubServiceSalesOps,Initiative&KPI Leader
Your role and responsibilities
In this role, you will have the opportunity to support the deployment of the continuous improvement strategy for a local organizational unit, including promoting a culture of continuous learning and improvement. Each day, you will drive efficiency, enhance sales & service operational workflows, and improve service delivery. You will also showcase your expertise by deploying and leading projects to improve and sustain local business performance. The work model for the role is: #hybrid This role is contributing to the Process Automation Energy Industries in Hub Asia. You will be mainly accountable for: - Process Improvement : Identify inefficiencies within current HUB service workflows; drive continuous improvement of end-to-end processes using Care configurator, CLM, SAP to ensure alignment with business goals. - Service Support : Provide technical support and deliver training on the CARE configurator to local sales teams using SFDC and CLM. - Systems Integration : Collaborate with IT teams to ensure smooth integration and alignment between Salesforce (SFDC), SAP systems, and other ABB platforms. - Customer-Centric Focus : Drive process improvements with a focus on enhancing on time service delivery and customer satisfaction.
Qualifications for the role
More about us
"The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle." We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
HubServiceSalesOps,Initiative&KPI Leader
Your role and responsibilities
In this role, you will have the opportunity to support the deployment of the continuous improvement strategy for a local organizational unit, including promoting a culture of continuous learning and improvement. Each day, you will drive efficiency, enhance sales & service operational workflows, and improve service delivery. You will also showcase your expertise by deploying and leading projects to improve and sustain local business performance. The work model for the role is: #hybrid This role is contributing to the Process Automation Energy Industries in Hub Asia. You will be mainly accountable for: - Process Improvement : Identify inefficiencies within current HUB service workflows; drive continuous improvement of end-to-end processes using Care configurator, CLM, SAP to ensure alignment with business goals. - Service Support : Provide technical support and deliver training on the CARE configurator to local sales teams using SFDC and CLM. - Systems Integration : Collaborate with IT teams to ensure smooth integration and alignment between Salesforce (SFDC), SAP systems, and other ABB platforms. - Customer-Centric Focus : Drive process improvements with a focus on enhancing on time service delivery and customer satisfaction.
Qualifications for the role
- Bachelor's degree or about 10 years of expertise in Energy Industry area.
- More than 10 years of experience in SAP, Bids & Proposal or Order Handling and Management. Experience in Asia Pacific customer base including Oil & Gas and/or Chemical & Refinery Industries and/or Power & Water.
- Possess International, cross-BU and cross-division experience.
- Proficient in English, both written and spoken.
More about us
"The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle." We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
JOB SUMMARY
Hub Service Process Optimization Lead
ABB
Rayong
8 days ago
N/A
Full-time
Hub Service Process Optimization Lead