HVAC/Plumbing Dispatcher

Are you a results-driven person who enjoys strategy and thinks quickly on your feet? Are you able to make quick decisions to ensure the overall success? If you enjoy seeing how your role is important to the success of a company, we are looking for you!

This would be a great role for a plumber or HVAC specialist who is looking to get out of the field.

The Role

Evaluate customer calls and maintain connections with technicians and customers throughout the day while strategizing which professional is the right one to send to each job.

Essential Duties and Responsibilities

• Meet daily revenue and lead goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician's progress.

Culture

• Dependably maintain excellent attendance and punctuality to adhere to work schedule.
• Collaboratively participate in team/huddle meetings.
• Carefully work to ensure adherence to safety and quality of work standards.
• Steadily improve both quality and speed over time.
• Consistently live out company core values daily.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communication.
• Ability to build trust, diffuse conflict, and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.