Design solutions to drive safe living and quality of life

We have an opportunity for a Customer Experience Professional to join us at Honeywell in CAIRO, EGY. To be successful in this role, you will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

Key Responsibilities

• Interacts w/ customers prior to and after sale.
• Processes order, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order.
• Clear Backlogs.
• Respond Customer Queries and Claims (non-Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Support business continuity by Process documentation and cross Process training.
• Support for supervisor in gathering relevant data for operation management.
• Support workload balancing for the rest of the team
• Act as SME for processes and support process trainings and refreshers Perform quality checks for order entry

You Must Have

• Any Graduate with minimum 3 years of experience as SME.
• A strong leader, dedicated to solving problems and continual improvement.
• Highly adaptable and able to learn new technologies quickly.
• Research skills and ability to gather information to support decisions.
• Strong understanding of Six Sigma & Lean principles.
• Encourage & Follow Honeywell Behavior/policies.
• SAP
• Salesforce | Case Management

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt

Additional Information

• JOB ID: HRD265362
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10444
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt