Join a team recognized for leadership, innovation and diversity

As a Tech Support Specialist here atHoneywell, you will play a crucial role in providing technical support toour customers. You will be responsible for troubleshooting and resolvingtechnical issues, providing excellent customer service, and ensuring customersatisfaction. Your expertise and problem-solving skills will be instrumental inmaintaining our reputation for delivering high-quality support.

This is a hybrid role, 3 days at the office + 2 days' work from home model.
Honeywell Industrial Automation enablesour customers to run safer and more efficient operations. From refineries todistribution centers to retail stores, we help deliver results while improvingworker safety and meeting sustainability goals such as reduced carbon emissions- by leveraging connectivity, advanced data analytics, software, robotics,sensors, process automation and asset performance management solutions.

We Enable our customers to Enhancethe Safety, Sustainability, Resilience and Productivity of their People,Plants, and Assets.
KEY RESPONSIBILITIES

• 
  Remote diagnostics, troubleshooting, analysis and resolution of support issues.
• Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax).
• Work effectively with other management and customers to quickly address problems as they arise.
• Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration.
• Properly log all information into the problem management system.
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

YOU MUST HAVE

• High School Diploma or equivalent combination of education, experience, and industry recognized certifications.
• Strong technical skills and knowledge of computer hardware and software.
• Excellent problem-solving and troubleshooting skills.
• Medium understanding of devices environment on major platforms including but not limited to iOS, Android and Microsoft OS.
• Advanced knowledge and/or experience in MS365 Package.
• High proficiency level in the English language (written and spoken).
  
  WE VALUE
• Bachelor's degree in computer science or a related field.
• Experience in providing customer support in a technical environment.
• Excellent communication and interpersonal skills.
• Advanced Knowledge in Mobile devices OS - iOS, Windows, Android, etc. -
• Advanced Knowledge in MDM platforms - Mobile Iron, Soti, AirWatch, etc. - and CRM - Salesforce, ServiceNow, Jira, etc. -.

Additional Information

• JOB ID: HRD264289
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 3000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt