IS Consumer Experience Capabilities Specialist
ABB
IS Consumer Experience Capabilities Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Global IS CX Architecture ＆ Effectivenes
Your role and responsibilities
In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational efficiency. The work model for the role is #LI #Onsite This role is contributing to the IS Services in India or Globally. You will be mainly accountable for: • Employee Experience: Supports experience design and execution of onboarding, engagement, and team development processes and activities. • Support Cultural Transformation: Designs and executes CX cultural initiatives. • Training & Development Support: Helps coordinate and communicate learning programs and opportunities. Facilitates specific internally designed trainings. • Community Management: Maintains and enhances internal team communication channels, ensuring clarity and engagement. • Events Management: Supports preparation and excellence in execution of Team Townhalls and other Team online events. • Team Reporting & Documentation: Reports development and maintenance on people metrics, and internal team KPIs. • Employee Engagement: Supports the analysis of the employee engagement survey and assists in action planning. • Continuous improvement: Supports improvement of team internal processes.
Qualifications for the role
More about us
It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Global IS CX Architecture ＆ Effectivenes
Your role and responsibilities
In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational efficiency. The work model for the role is #LI #Onsite This role is contributing to the IS Services in India or Globally. You will be mainly accountable for: • Employee Experience: Supports experience design and execution of onboarding, engagement, and team development processes and activities. • Support Cultural Transformation: Designs and executes CX cultural initiatives. • Training & Development Support: Helps coordinate and communicate learning programs and opportunities. Facilitates specific internally designed trainings. • Community Management: Maintains and enhances internal team communication channels, ensuring clarity and engagement. • Events Management: Supports preparation and excellence in execution of Team Townhalls and other Team online events. • Team Reporting & Documentation: Reports development and maintenance on people metrics, and internal team KPIs. • Employee Engagement: Supports the analysis of the employee engagement survey and assists in action planning. • Continuous improvement: Supports improvement of team internal processes.
Qualifications for the role
- Bachelor's or master's degree in business, HR, Behavioral science, Communications, or a related field.
- 8 years of total experience with 1-3 years.
- Certifications good to have - Power BI, Agile methodologies
More about us
It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning
JOB SUMMARY
IS Consumer Experience Capabilities Specialist
ABB
Madrid
12 hours ago
N/A
Full-time
IS Consumer Experience Capabilities Specialist