Channel Process Specialist
ABB
Channel Process Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Global Lead Division Channel Manager
Your role and responsibilities
In this role you will be responsible for various aspects within our global channel support team in ABB's Drive Products Division. This Division belongs to our Motion Business Area and you will also have some similar responsibilities there, supporting the global function and ensuring the full reach to all our markets. This role is located in Pitäjänmäki, Helsinki. The role is part of the Channel Support Team for MODP/MO and will be responsible for the ABB Value Provider Program authorization, other Channel Partner Programs and associated processes. The ABB Value Provider Program is a global channel partner program for distributors, wholesalers, panel builders, installers, service providers and system integrators. Authorized members of this premium program are called ABB Value Providers. You will be mainly accountable: • Responsible of ABB Value Provider (AVP) Program and other Channel Partner Programs authorization process, as well as following up to ensure all requirements for the program are fulfilled through supporting the LSUs with their tasks in the process. • Supporting the Channel Partner Learning Management System (LMS) and countries with their requests as part of the authorization process. • Responsible of the ordering process for AVP promotional items in line with new authorizations. • Preparing instructions, guidelines and giving training on channel management processes and tools. • Arranging online training sessions for ABB country channel managers for process updates and other channel support related items when required • Maintaining and improving dashboards for the AVP & Channel Management process to allow the countries have the required data at their fingertips. • Training on other Channel Support related activities such as SFDC channel support, AVP authorizations and other tools and processes • Maintaining documentation to be shared with local channel teams as per application updates for different channel partner tools. • Management of queries from channel support mailbox & ensuring the resolution of respective tickets.
Qualifications for the role
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model. Interested in joining the crew? Please apply for the position by May 23. We look forward to receiving your application in English. If you want to discover more about ABB, take another look at our website www.abb.com.
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Global Lead Division Channel Manager
Your role and responsibilities
In this role you will be responsible for various aspects within our global channel support team in ABB's Drive Products Division. This Division belongs to our Motion Business Area and you will also have some similar responsibilities there, supporting the global function and ensuring the full reach to all our markets. This role is located in Pitäjänmäki, Helsinki. The role is part of the Channel Support Team for MODP/MO and will be responsible for the ABB Value Provider Program authorization, other Channel Partner Programs and associated processes. The ABB Value Provider Program is a global channel partner program for distributors, wholesalers, panel builders, installers, service providers and system integrators. Authorized members of this premium program are called ABB Value Providers. You will be mainly accountable: • Responsible of ABB Value Provider (AVP) Program and other Channel Partner Programs authorization process, as well as following up to ensure all requirements for the program are fulfilled through supporting the LSUs with their tasks in the process. • Supporting the Channel Partner Learning Management System (LMS) and countries with their requests as part of the authorization process. • Responsible of the ordering process for AVP promotional items in line with new authorizations. • Preparing instructions, guidelines and giving training on channel management processes and tools. • Arranging online training sessions for ABB country channel managers for process updates and other channel support related items when required • Maintaining and improving dashboards for the AVP & Channel Management process to allow the countries have the required data at their fingertips. • Training on other Channel Support related activities such as SFDC channel support, AVP authorizations and other tools and processes • Maintaining documentation to be shared with local channel teams as per application updates for different channel partner tools. • Management of queries from channel support mailbox & ensuring the resolution of respective tickets.
Qualifications for the role
- Bachelor or Master's Degree or equivalent proven track record in business
- Channel and Front-End sales management experience; Knowledge management and organization development skills a plus
- Knowledge and skills within SFDC and channel management processes is an advantage
- Organizational, administration and time management skills, accuracy and attention to detail and a flexible and adaptable approach to work
- Fluency of written and spoken communication skills in English is mandatory
- Current documentation / or valid visa to work in Finland is required
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model. Interested in joining the crew? Please apply for the position by May 23. We look forward to receiving your application in English. If you want to discover more about ABB, take another look at our website www.abb.com.
JOB SUMMARY
Channel Process Specialist
ABB
Helsinki
11 days ago
N/A
Full-time
Channel Process Specialist