Overview

The Gas Utility Dispatcher will provide and dispatch timely emergency and routine service requests using a two-way radio and various means of communication. They will serve as the communications link between the customer, Gas field service workers and all other service departments in a twenty-four (24) hour operation, including evenings, weekends and holidays.

Responsibilities
• Log information on designated radio and/ or telephone logs
• Provides emergency and routine information to designated field crews when working as a dispatcher in order to maintain a safe environment in emergency situations that threaten the safety, health, life and property of citizens
• Preserve and retain all documentation for legal purposes
• Answers customer telephone calls, records and logs all relevant information on to designated logs, creates electronic work orders through computer designated programs and dispatches field crews as necessary
• Receive, research and transmit inquiry requests of customer accounts and provide status of gas service including establishing new accounts, meter information and current account status
• Close out department service requests for traffic control in hazardous situations
• Decipher handwritten work orders for accurate transcription and data entry of utility maintenance work orders
• May be asked to perform other duties as assigned

Position Type and Typical Hours of Work
• Non exempt - Full-Time
• Rotating 40-hour work week; must be available to work additional hours as needed
• Available for twenty-four (24) hour/ seven (7) days a week operation; including evenings, weekends and holidays
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications
• High School/ GED
• Six (6) months to one year of experience

Licenses and Certifications

Required
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below:
• Criminal Background Check: Yes
• Motor Vehicle Record Check: Yes
• Drug Screening: Yes
• Physical Exam: Yes

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview.

Supplemental Information
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.