JOB DESCRIPTION

Wood is recruiting for an IT Equipment & Service Mgmt. & Planning Supervisor (Local National) to join its Iraq business unit focusing on supporting the IT manager to establish, maintain and revise the IT business processes, policies and procedures for a Major Onshore Brownfield Project in Basra, Iraq on 5 days on / 2 days off rotation.

This role is a full-time on-site role in Basra, Iraq with travel requirement.

RESPONSIBILITIES

Remarkable people, trusted by clients to design and advance the world.

Wood is recruiting for an IT Equipment & Service Mgmt. & Planning Supervisor (Local National) to join its Iraq business unit focusing on supporting the IT manager to establish, maintain and revise the IT business processes, policies and procedures for a Major Onshore Brownfield Project in Basra, Iraq on 5 days on / 2 days off rotation.

This role is a full-time on-site role in Basra, Iraq with travel requirement.

#Wood #Iraq #Basra #Engineering

The role

This is an exciting opportunity for an experienced IT Equipment & Service Mgmt. & Planning Supervisor to join our Iraq Business Unit.

Our Clients and Projects

Designing the future. Transforming the world.

Wood is an integral part of operations in Iraq, and we are continuing to grow our footprint across the country. With a 90-year heritage, 10 major contracts and over 850 employees, we have the skills, expertise and asset knowledge to support clients to deliver energy security and decarbonisation ambitions.

Wood excels in supporting our clients to deliver complex upstream and midstream oil and gas projects in Iraq delivering maintenance, modifications and engineering solutions. We are committed to decarbonising existing assets, producing cleaner energy and developing a sustainable national workforce, ensuring the long-term growth of the region

What we can offer

• Meaningful and interesting projects Delivered to high profile clients and complex projects in Iraq
• Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice
• Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
• Medical Insurance: Ensures inpatient and outpatient medical care is available should you require treatment.
• Commitment to continued professional development; development plans that are tailored to your individual needs and interests
• Global connections: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
• Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years' services of our employees at 5-year service milestones

Key Objectives

• Support the IT manager to establish, maintain and revision the IT business processes, policies and procedures for IT equipment management, service management, budget management, planning management and cyber security compliances
• Support IT Manager to plan, establish, implement and maintain the overall IT procedure workflows and organization charts
• Lead the implementation and enforcement of IT equipment policies and procedures
• Lead and supervise IT equipment management team to conduct the IT equipment inventory analysis and management, including procedures of check-in/check-out, allocation, transfer, obsoleting and disposal, etc.
• Lead the establishment and maintaining of IT Service Management (ITSM) standard procedures towards in-house IT service staff, MSP and LC specific services, including but not limited to:
  • Service request fulfillment
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration management
  • Project Management
  • Assert Management
  • Service Desk Management
• Lead the implementation and enforcement of ITSM procedures to IT department and business users based on ITIL framework and international enterprise best practices
• Lead the ITSM application platform customization, enhancement and continued improvement
• Assist IT manager and collaborate with other IT supervisors to refine and adoption of ITSM procedures in all IT technology teams
• Enforce the KPI and SLA monitory and review of all in-house service staff, MSP and LC specific service resources
• Lead and supervise the annual Work Plan and Budget (WPB) composition in association with other supervisors
• Develop and supervise annual work plans and budgets for MSP related servicesin annual WPB work
• Lead the cost stewardship including reporting, accruals and payment management activities for IT cost center budgets and AFEs
• Lead the annual procurement planning and equipment planning in association with other supervisors
• Enforce the adoption and implementation of ITSM procedures to all Managed Service Providers (MSP), Internet Service Providers (ISP) and other service contractors
• Manage the service contracts for managed service management implementation and support, supervise and management service acceptance and performance evaluations to services in association with other supervisors
• Control, approve, manage and accept general purchase requisitions and purchase orders for training, workshops and subcontracted material services from MSP
• Enforce IT governance, IT internal process controls and cybersecurity compliances with the support of other supervisors
• Organizeapplication team to conduct business analysis with business users for the identification of new business needs, strategic design, solution definition and requirement management
• Responsible for the design and development of job portfolios, security and control processes and application system management processes for Service Management team
• Coordinate and cooperate with IT managers, counterpart supervisor and other supervisors to facilitate the realization of department work plan and performance goals in ITSM perspective
• Manage, lead and supervise the work performance, results and quality of IT Equipment Management, Service Management and Planning team subordinates and related MSP

QUALIFICATIONS

What makes you remarkable?

At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges.

Expected:

• Over 10 years' career experience in enterprise service management, contract management, internal control and audit, asset management and / or inventory management.
• Solid experience and strong capability in team leadership, supervision and management in an IT organization.
• Solid experiences and expertise in ITSM procedure development and implementation with understanding of organization culture and international best practices.
• Expertise to the ITIL framework and practices
• Strong sense and experience in IT compliance and business process control practices.
• Strong interpersonal and collaboration skills with teamwork orientation. Excellent decision making, business judgement, influencing and negotiation skills.
• Excellent analytical and comprehension of business needs, problem solving and troubleshooting skills
• Strong project management skills with PMI PMP or Prince certificate.
• High proficiency in spoken and written English.
• Experience in leading and managing working global, diverse-culture teams and suppliers.
• Bachelor's degree or above major in business management or IT.

Preferred Skills

• Practical experiences in O&G enterprise IT department is preferred.
• Deep understanding of procurement management, contract management and logistics management is preferred.
• ITIL Managing Professional certification is preferred.
• CISA certificate is preferred.
• Wide experience and knowledge in IT general management and operation is preferred.
• Hands-on experiences in Service Now is preferred.

ABOUT US

Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.