In This Role, Your Responsibilities Will Be

• Dispatch service technicians to customer locations based on priority, skills, and availability.
• Maintain and update service schedules, ensuring that technicians are appropriately assigned to jobs and routes.
• Monitor the status of service calls to ensure they are completed on time and in accordance with company standards.
• Communicate with technicians in the field, offering support and updates as needed.
• Maintain accurate records of service calls, including job completion times, customer feedback, and any follow-up actions.
• Handle customer inquiries and resolve any scheduling issues or concerns.
• Coordinate with other departments, such as customer service, inventory, and management, to ensure smooth operations.
• Ensure compliance with safety and company policies during dispatch operations.
• Update and manage service management software, ensuring accurate data entry and tracking.
• Resolve problems pertaining to order administration, completion, and post order activities by optimally using resources available (reports, tools, partner contacts).
• Understand and adhere to US Export laws and Trade Compliance guidelines when coordinating orders
• Provide after-hours support when needed

Who You Are

• You keep in touch with customers.
• You use planning tools and software.
• You solicit both input and discussion.
• You encourage open dialogue to discuss alternative perspectives.

For This Role, You Will Need

• Advanced student or degree in Business Administration or related fields.
• 1 - 2 years of experience in customer service, order management, or a related role.
• English proficiency (B2 or higher) - strong communication skills.
• Strong organizational and prioritization skills, with attention to detail.
• Problem-solving mindsetwith a proactive, customer-focused approach.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word); Oracle, CRM Cloud experience is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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