Job Summary:

To provide quality, professional and profitable after-sales service support to the Emerson customer base in Middle East & Africa for all Emerson Final Control products!

In This Role, Your Responsibilities Will Be:

Service Operations

• Facilitating service center functions including facility maintenance, machine shop, mechanical, assembly and calibration operations.
• Responsible for coordinating and facilitating all in house activities.
• Responsible for engineering, including troubleshooting.
• Responsible for maintenance of all materials, equipment's, parts and tools necessary for the day-to-day operations
• Responsible for planning and execution to achieve monthly service center POR.
• Be an authority of any changes as business evolves and assist with implementation as necessary for process improvements.
• Constantly try to improve the company's performance towards higher customer service standards and improve financial performance.
• Support for job costing of all goods and services and preparation of quotes for out-of-scope services.
• Collaborate with product engineers, representatives, suppliers, 3rd party inspection agency and customers to resolve quality issues and any questions that arise.
• Deliver KPI's results in line with the BU objectives including:
• Profit and loss accountability - Depot service
• Resources Utilization, measurement and optimization

Quality Assurance/Health & Safety

• Responsible for quality control of all work performed and determination of safety codes and engineering standards applicable to repair work performed.
• Responsible for maintaining a safe and healthy work environment(s) and adhering to all Emerson / Fisher policies as well as OSHA
• Drive safety improvements plan in respective work area
• Implementation of non-conformance processes, corrective actions and preventive action processes.
• Co-ordination of internal quality program, customer surveillance, third party inspection, and regulatory agency audit
• Keep employees advised of changes in work practices.

Employee Relations

• Responsible for employee relations, community relations, government relations for all locations in their geographical region
• Responsible for all staffing, including recruiting and selecting both direct labor and support functions
• Responsible for personal development of existing staff.
• Provide/delegate training and assist in problem solving.
• Maintain employee focus on quality programs.
• Keep employees advised of changes in work practices.
• Collect, document, and provide feedback to employees on the quality of their workmanship and authorize any rework as deemed necessary to achieve zero defects.
• Provide guidance and feedback to employees on day-to-day job engagement activities or responsibilities to ensure employees maintain focus on productive business tasks.
• Coach and develop Saudi National workforce to an acceptable degree of proficiency.

Who you are?

• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems is strongly preferred.
• Excellent communication, interpersonal and customer relations skills are a must.
• Personal Computer experience (business systems, SAP, Oracle, Outlook)
• Outstanding safety and attendance record

For this Role, You Will Need:

• Educated to Degree level in mechanical engineering, or equivalent industry recognized qualification. 10+ Experience in the Control Valve Service Industry with proven track record of turnaround execution and management
• Proven leadership skills.

Preferred Qualifications that Set You Apart:

• Experience in the process control industry is a plus.
• MEA (specifically Saudi Arabia) experience

Our culture and commitment to you!

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a comprehensive medical insurance plan, with dental and vision coverage, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourages innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role shall be commensurate with the skills, talent, capabilities, and experience that the candidate brings to the position.