Salary: $24.78 - $37.18 Hourly
Location : Surprise, AZ
Job Type: Full-Time Regular
Job Number: 25-00273
Department: FINANCE
Opening Date: 05/27/2025
Closing Date: 6/1/2025 11:59 PM Arizona

SUMMARY

Incumbents read water meters on an assigned walking/driving route and records information into the electronic reader; investigate, evaluate, monitor, inspect, test and resolve customer complaints relating to excessive water consumption and utility billing concerns; identify and report water meter equipment problems including damaged, malfunctioning, and tampered with meters/equipment; perform all meter maintenance activities, including service turn ons/turn offs, new meter installation, meter replacement, meter testing, and meter box clean out; and take appropriate actions to resolve issues. Incumbents utilize automation to proactively identify meter-related issues, inform affected party, and work with customer to resolve the issues. Incumbents will have frequent contact with Surprise residents and customers, providing information for job specific and general City topics. Always providing "Industry Leading Customer Service" and understanding the culture of creating/retaining satisfied and happy customers.
EDUCATION and/or EXPERIENCE
High school diploma or GED, and one year of utility-related experience sufficient to successfully perform the essential duties of the job such as those listed on the job description. Additional education cannot be substituted for experience
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must have at the time of hire and be able to maintain a valid Arizona Driver License.

SELECTION PROCESS
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview and an assessment exercise

Successful candidates will receive a post-offer, pre-employment background screening to include:

• Fingerprinting
• Criminal Background screening
• Drug Screen
• E-Verify
• 39 Month Motor Vehicle Department Records Check

To view the full job description, including work environment and physical demands, click HERE.
The City of Surprise is an EEO/ADA reasonable accommodation employer.
The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information, please
01

I understand all criminal convictions (felonies and/or misdemeanors including DUIs) that occurred as an adult (age 18 or older) must be disclosed when answering Question 7 and disclosed in full detail in Question 8 in the Agency-Wide Questions section of this application. I also understand my failure to disclose a conviction as outlined in Question 8 may be grounds for elimination of further consideration and/or a job offer to be rescinded.

• I acknowledge the above statement.

02

Are you legally authorized to work in the United States?

• Yes
• No

03

Are you currently employed by the City of Surprise?

• Yes
• No

04

Select the option that applies to your highest level of education completed:

• Master's Degree, or higher
• Bachelor's Degree
• Associate's Degree
• High School diploma or G.E.D. awarded
• None of the above

05

How many years of Utility-Related Experience do you posses to successfully perform the essential duties of the job?

• 5 years or more
• 3 years to less than 5 years
• 1 year to less than 3 years
• Less than 1 year
• None of the above

06

Will you have and be able to maintain a valid Arizona Driver License at the time of hire?

• Yes
• No

07

I understand that this position requires a valid Driver's License with no major driving citations in the last 39 months.

• I acknowledge the statement above

Required Question