The Product Support Coordinator, based in Costa Rica, is responsible for the end-to-end administration of subscription and Guardian Support service orders across Emerson Latin America. This role ensures timely and accurate processing, tracking, and fulfillment of orders, while also managing regular reporting and communication To key stakeholders. Working closely with internal teams-such as Sales, Operations, Finance-the Product Support Coordinator plays a critical role in supporting customer satisfaction and operational excellence.

In this role you will be responsible for:

• Subscription and Guardian Support Order Management.
• Reporting Release and Stakeholder Communication.
• Customer Satisfaction and Internal Collaboration.
• Data Accuracy and System Integrity.
• Process Compliance and Continuous Improvement.
• Order & Contract Administration: Manage the complete lifecycle of service and subscription orders, from entry to invoicing. • Maintain order accuracy in ERP and CRM systems and track milestones to ensure timely fulfillment. • Monitor contract renewals and subscription timelines, flagging upcoming expirations proactively.
• Reporting & Stakeholder Engagement: • Prepare, analyze, and distribute recurring and ad hoc reports on order processing, backlog, coverage, and renewals. • Collaborate with key stakeholders (Sales, Finance, Operations) to ensure alignment on order priorities and performance metrics. • Act as a regional point of contact for order and support contract inquiries.
• System & Process Compliance: • Ensure all activities comply with Emerson internal policies and regional regulations • Support audits through documentation accuracy and historical reporting.
• Customer Experience & Issue Resolution • Provide responsive, high-quality support to internal and external customers • Troubleshoot issues related to order processing, data mismatches, or service activations.

Requirements:

• Bachelor's degree in business administration, Operations, Supply Chain, or related field.
• Minimum 2 years of experience in order management, customer service, or a similar support function.
• Prior experience in a shared services or multinational environment is highly desirable
• Experience in working with remote Organizations
• Strong financial background.
• Excellent interpersonal, communication, and leadership skills
• B2 level of English (verbal and written)
• Good computer skills, especially Microsoft Word, Power Point and Excel.
• Must have excellent people skills due to interfacing with all levels of associates.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.