Key Responsibilities

Works under general supervision to perform maintenance calls

Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work

Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories

Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for

Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and process, ensures that the company vehicle is properly stocked

Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately

Corrects substandard acts or conditions within area of control

Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn

Complies with the general rules as prescribed by company program(s) procedure(s)

Operates devises or equipment as prescribed by company program(s) or procedure(s)

Participates in any safety initiatives, teams, or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Does not engage in any pranks, contests, or rough boisterous behavior

Works in compliance with applicable legislative requirement

Qualifications:

High school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification preferred

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment

Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

Effective and efficient time-management and organizational skills

Valid driver's license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Experience performing basic maintenance work on HVAC equipment and related accessories is desirable

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl

Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas