JOB PURPOSE:

Serve as a functional and technical subject matter expert in ADNOC Trading by managing digital change and ensuring that solutions meet the needs and expectations of business users and IT colleagues.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities

Systems Operations Management

• Gather, analyze and document digital solution requirements from business stakeholders and IT colleagues.
• Translate and document requirements to developers and system support teams to ensure that digital solutions meet stakeholder needs.
• Test system fixes and changes to ensure that they have been implemented correctly and to the necessary quality.
• Provide training and ongoing system support for users.
• Determine the priority of fixes and changes with stakeholders across the different business areas and help to schedule and deliver them accordingly.
• Become a subject matter expert in ADNOC Trading processes and the digital solutions that support them (primarily, a Commodities Trading Risk Management system called Aspect).

Generic Accountabilities

Budgets

• Provide input for preparation of the department budgets and assist in the implementation of the approved Budget and work plans to deliver Department objectives.

Policies, Systems, Processes & Procedures

• Support implementation of approved department policies, processes, systems, standards and procedures to support execution of the department's program of work.

Performance Management

• Contribute to the achievement of the approved Performance Objectives for the department in line with the AGT Performance framework.

Innovation and Continuous Improvement

• Identify business and IT process improvements and help to implement these.

Reports

• Provide inputs to prepare department progress reports for AGT Management and the Compliance department.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

• Line management
• Business and IT functions

External

• Vendors and consultants

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Minimum Qualification

• Bachelor's degree in computer science or equivalent - required?

Minimum Experience & Knowledge & Skills

• 6+ years of work experience in an IT department - required?

TECHNICAL COMPETENCIES:

• A solid understanding of basic IT concepts, skills, and tools, and a willingness to learn more
• Ability to troubleshoot sometimes complex system issues
• Experience in managing digital change from capturing issues and requirements through to IT delivery
• Familiarity with change management tools such as Azure DevOps would be a bonus

BEHAVIOURAL COMPETENCIES:

• Organized with a structured approach to managing your workload
• Clear communication skills with the ability to explain IT issues to business colleagues
• Confidence to work with colleagues in both the business and IT at all levels of seniority
• Enthusiasm and an interest to gain in-depth knowledge about ADNOC Trading and energy trading in general