Job Description Summary

The T700 / T408 turboshaft engine Military Field Service Representative will provide on-site support to Sikorsky in Stratford, CT and GE acting as a liaison supporting aircraft production at Sikorsky on a variety of helicopters. The FSR will provide on-site technical assistance to airframer and military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, installation, and maintenance of their assigned propulsion system products.

Job Description

Job Title:
Field Service Representative - T700 & T408 Engines

Company Intro/About Us:
GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, we are committed to pushing the boundaries of aviation technology while fostering a culture of innovation, collaboration, and respect for people. Working here means being part of a team that values safety, quality, delivery, and cost (SQDC), with safety always being the top priority.

Site, Business, OR Functional Area Overview:
This role supports Sikorsky in Stratford, CT where the T700 and T408 engines are installed, maintained, and repaired. At GE Aerospace, we pride ourselves on creating an environment that supports professional growth and innovation. Employees enjoy competitive benefits, opportunities for development, and a collaborative atmosphere that drives success.

Role Overview:
As a Field Service Representative, you will act as the single point of contact for customers, providing timely and satisfactory resolution of concerns related to the installation, maintenance, repair, and management of T700 and T408 engines. This full-time role requires hands-on technical expertise, strong customer interaction skills, and the ability to ensure production schedules are met. You will work on-site at airframer locations and play a critical role in supporting GE Aerospace's commitment to quality and customer satisfaction.

Key Responsibilities:

• Serve as the single point of contact for customers, ensuring timely resolution of concerns related to T700 and T408 engines.
• Establish and maintain on-site contact to provide ongoing technical and business support to assigned customers.
• Utilize in-depth knowledge of engine installation, operation, and troubleshooting to help customers quickly resolve issues and maintain production schedules.
• Execute contract deliverables, including engine deliveries to customers and returns to the factory when required.
• Propose solutions outside of set parameters to address complex maintenance and troubleshooting processes.
• Act as a resource for colleagues with less experience and lead small projects with low risk and resource requirements.
• Utilize Salesforce to report benefits provided to customers and track customer interactions.
• Convey performance expectations and handle sensitive issues while fostering consensus among team members.

The Ideal Candidate:
The ideal candidate is a self-motivated professional with hands-on experience in turboshaft engine maintenance, particularly with T700 and T408 engines. They possess strong technical expertise, leadership skills, and the ability to work independently while maintaining a high degree of tact and diplomacy in customer interactions.

Required Qualifications:

• Bachelor's Degree from an accredited college or university (or a High School Diploma/GED with a minimum of 4 years of experience in a field service/maintenance position as a Military Field Service Representative).
• Minimum of 3 years of field maintenance, modification, and repair experience on jet propulsion systems.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability and willingness to travel as required.
• Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.

Preferred Qualifications:

• 5 years of hands-on turboshaft engine maintenance experience.
• Experience with T700/T408 engines at organizational, intermediate maintenance levels, and flight line troubleshooting.
• Strong personal customer interaction and communication skills.
• Proven analytical and quality improvement abilities.
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
• Project management experience.
• FAA Powerplant license.
• Ability to work independently with technical guidance to perform work requirements.
• Strong leadership skills and ability to influence customers and peers.
• Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.

Additional Information:

• Scheduled Weekly Hours: 40
• Background and drug screening required.
• Physical requirements may include standing, lifting, and working in various environmental conditions.
• Work Shift: 1st Shift (United States of America).

The base pay range for this position is $ 112,600.00 - 149,900.00. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on July 18th, 2025.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical,
emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a
Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and
referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching
contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include
tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is
a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
© 2023 GE Aerospace and/or its affiliates. All rights reserved.
Attorney-Client Privileged

Closing:
Join GE Aerospace and be part of a team that is redefining the future of aviation. This role is subject to export control laws and regulations. Candidates must meet applicable requirements under U.S. export control laws and regulations.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes