Emerson's DeltaV SaaS SCADA Account Manager is responsible for working directly with clients to cultivate long-term relationships, ensure technology satisfaction, secure software renewals, and drive subscription growth. Reporting to the Manager, Business Development, the ideal candidate for this role is focused on being the link between Emerson's DeltaV SaaS SCADA and our clients/partners, ensuring needs are met and the relationship is growing.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Renewal and growth target carrying for DeltaV SaaS SCADA products and services with assigned accounts.
• Fostering a strong, believing relationship with clients through a deep understanding of their business operations, challenges, and needs.
• Identifying and leading opportunities for upselling, cross-selling, and new business development within assigned accounts.
• Acting as the first point of contact addressing questions, concern,s and issues.
• Tracking account performance, identifying areas for improvement, and working closely with marketing, technical sales and other departments to meet client needs and achieve goals.
• Leading software subscription renewals through active negotiation and support from internal Emerson collaborators.
• Forecast and track account metrics such as funnels, key performance indicators and account planning/management in a Salesforce CRM environment.
• Demonstrate superior communication and presentation skills to engage enterprise clients in regularly scheduled Technology and Account reviews.
• Exercise diplomacy and grace, assertively handle multiple internal collaborators who contribute to the success of the sales process. Including, but not limited to: Inside Sales, Solutions Engineering, Product Management, Marketing, Operations and Technical Development.
• Maintain a working knowledge of DeltaV SaaS SCADA technology, products and services, system architecture, development tools, and common industrial operating environments.

WHO YOU ARE: You develop and preserve strong relationships with both internal and external collaborators, proactively anticipating customer needs and delivering services that exceed their expectations. You approach every task with collaborative passion and determination, pushing both yourself and others to attain success. You negotiate skillfully and respond effectively to the reactions and positions of others. You share your own ideas in a compelling manner that gains commitment from others. You rely on a mixture of analysis, wisdom, experience, and judgement when making decisions. You serve as a strategic ally to establish, expand, and sustain profitable and lasting relationships with designated key accounts.

FOR THIS ROLE, YOU WILL NEED:

• 2 years of software account management, sales or support experience
• Willingness and ability to travel up to 25%
• Experience with customer relationship management systems (CRM) - Salesforce
• Authorized to work in Canada without sponsorship now and in the future

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Bachelor's degree preferred
• Knowledge of Emerson DeltaV SaaS SCADA (Zedi)
• Industry knowledge of the Energy, Utilities, and Manufacturing (OEM) markets
• Extensive understanding of various business operations, like sales and marketing approaches
• Formal Sales training
• Strong interpersonal and negotiation skills, including conflict resolution
• Strong ability to influence and deal effectively with people at all levels of an organization
• Excellent verbal and written English communication skills
• Ability to work under pressure with multiple priorities and deadlines
• Ability to work in a team environment

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We champion an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, Defined Contribution Pension Plan (DCPP), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values.

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ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Equal Opportunity Employer

Emerson is an equal opportunity employer committed to providing a workplace free of any discrimination or harassment. We encourage all qualified applicants to apply including women, Aboriginal Peoples, members of visible minorities and persons with disabilities. Reasonable accommodations are available at all stages of recruitment, selection, and employment.

Accessibility Assistance or Accommodation

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Emerson.com to make appropriate arrangements.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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