At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Sales Manager

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

In this role, you will have the opportunity to manage service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) engagement and selling the entire Service product portfolio. You will also showcase your skills by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

The work model for the role is #Li-Onsite

This role is contributing to the ABB India, Electrification group for the Smart Power Business, in the Sales & Service Division, for the Chennai Location.

You will be mainly accountable for:

• Ensure 24/7/365 service delivery in compliance with ABB EHS safety policies and guidelines.
• Facilitate the execution of service sales efforts, such as order management, revenue growth, and payment collection.
• Conduct product and safety training for the team to ensure compliance and capability building.
• Monitor and improve service processes to enhance customer satisfaction and operational efficiency.

Qualifications for the role

• Diploma in Electronics & Communication or Electrical & Electronics Engineering.
• B.E. in Electronics & Communication or Electrical & Electronics Engineering.
• 15+ years of relevant experience in the UPS service industry.
• Thorough understanding of UPS systems and their service requirements.
• Ability to identify and resolve complex UPS issues efficiently.
• Knowledge of safety practices and industry standards related to UPS servicing.
• Good communication and customer handling skills to manage service delivery.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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