JOB DESCRIPTION

Atlassian System Administrator

About the job:

NOV is seeking a highly skilled Atlassian System Administrator to join our IT Systems team. This senior-level role is responsible for administering, maintaining, and optimizing Atlassian Data Center and Cloud environments, including Jira, Confluence, and related systems. You'll assist as a subject matter expert for Atlassian organization administration, user provisioning, access controls, infrastructure health, and system performance.

In addition to managing our on-premise and cloud-based Atlassian environments, you'll play a critical role in enabling secure, scalable collaboration, supporting agile teams, and driving improvements through metrics, automation, and strategic tool usage. This is a unique opportunity for a proactive, technically strong administrator to shape how our teams work and scale.

Responsibilities:

• Administer and maintain Jira and Confluence Data Center environments, ensuring stability, scalability, and high availability.
• Manage and troubleshoot PostgreSQL databases, including configuration, performance tuning, backups, performing data migrations, SQL reporting, and ensuring compliance with data protection regulations.
• Leverage Docker images and Helm releases, and use Kubernetes with Rancher to orchestrate and maintain containerized Atlassian applications.
• Monitor infrastructure health and performance using tools like Prometheus and Grafana; diagnose and resolve application or system issues using logs and diagnostics.
• Evaluate, test, and deploy software upgrades, plug-ins, and integrations for Jira and Confluence, ensuring minimal downtime and maximum compatibility.
• Perform database restores and environment maintenance in non-production instances.
• Manage Jira Assets (Insight) as the authoritative CMDB, including managing imports and integrations that support asset management workflows.
• Provide Jira project-level support, including workflows, permissions, schemes, and integration setup.
• Train internal teams on Jira best practices, plug-in usage, and process efficiency improvements.
• Administer and configure Atlassian Cloud environments, including organization management, user provisioning, and product access settings.
• Configure and manage user and group access, managed accounts, and site-wide policies aligned with verified domains.
• Support Atlassian Access configuration, including SSO integration and shadow IT visibility.
• Use admin APIs and application tunnels for secure, enterprise-grade integrations.
• Maintain documentation for processes, procedures, and operational best practices.
• Drive continuous improvement of on-prem and cloud environments using performance data, user feedback, and governance policies.
• Collaborate with engineering, security, and process improvement teams to influence Atlassian roadmaps and align platform strategy with organizational goals.

Minimum Qualifications:

• 4+ years of experience administering Jira and Confluence Data Center in enterprise environments.
• Proficiency in Linux system administration, including shell scripting and system-level troubleshooting.
• Strong hands-on experience with PostgreSQL, including database configuration, performance tuning, backups, and writing SQL queries.
• Experience managing containerized environments using Kubernetes (AKS) and Rancher for deployment and scaling.
• Experience with Docker and Helm in container orchestration workflows.
• Familiarity with monitoring and observability tools such as Prometheus and Grafana for performance and availability tracking.
• Ability to configure and administer Jira Assets (Insight) and support project- and team-specific use cases.
• Proficiency in creating and maintaining documentation and training materials for system administration and Jira best practices.
• Experience with Atlassian Access, including SSO setup, managed accounts, and domain verification.
• Familiarity with using Atlassian admin APIs and configuring secure application tunnels for hybrid integrations.
• Strong written and verbal communication skills; ability to collaborate across IT, security, and business teams.
• Atlassian Certified Professional credentials (e.g., ACP-520, ACP-100) or equivalent demonstrated expertise.

We are an equal opportunity employer.

NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

We offer a comprehensive employee benefits package including health, life, and disability insurance and paid time off. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.