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Senior Sales Support Specialist
Emerson logo
Emerson
Villa de CosLocation
Villa de Cos
12 days ago
Posted date
12 days ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
OtherJob category
Other
Essential Job Functions / Responsibilities:
Job Function Duties

Part Creation
  • Initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in Oracle and Implementing the idea in the system
  • Technical product description according to prior agreement with engineering / product management
  • Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management
  • Administration / Management of new item requests

Pricing Activities
  • Pull detailed reports from Oracle and Excel
  • Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP system
  • Work with cross-functional teams to develop pricing on active quote and order components

Archiving
  • Facilitates archiving of all documents and RFQ's in our electronic database (OCM)

CRM Knowledge
  • Registers and assigns to the respective Team Queue all RFQ's and Support Requests from customers in a timely manner
  • Maintains an updated CRM database by adding new customers and contacts as needed

Lead Time Support Request
  • Manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested

Business Process Support
  • Supports with maintenance of Power Bi dashboards and daily reports for other Teams such as Order Entry, Customer Care and Sales KPIs
  • Tester for business process implementation or improvements such as BTAB and CRM developments/enhancements

Flexibility
  • Depending on urgent inquires, prioritize business needs to ensure that inboxes and requests are addressed on a timely matter


Professional Degree Requirements (i.e., Engineering, Business Admin, etc.):
  • i Experience Requirements (Years / Type of prior responsibilities or experience / Industry, etc.):
  • Minimum 1 years' experience in a similar role within the industrial space
  • Effective communication, negotiation, and influencing skills


Traits & Skills ((i.e., Analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning):
  • Effectively work across company departments to produce quick results to resolve customer claims
  • Ability to multi-task and manage competing priorities
  • Self-starting and action oriented
  • Ability to comprehend technical details/technical literacy
Related tags
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JOB SUMMARY
Senior Sales Support Specialist
Emerson logo
Emerson
Villa de Cos
12 days ago
N/A
Full-time
Senior Sales Support Specialist