SPECIFIC JOB RESPONSIBILITIES

Positions are articulated in 3 different areas:

1. Digitalization Projects and Enhancement:

• Primary scope is to identify which area needs to move to digitalized solution - or to enhance existing system to improve efficiency.
• Work off business cases (cost/ value - Power/ risk - Resources/ benefit) to present to the organization and propose prioritization and time scale.
• Gather internal & external ISV's resources available / needed to execute.
• Prepare the project's timeline.
• Follow up as per milestones and target during execution phase.
• Prepare and present for acceptance new user's process and related documentation
• Manage changes to project scope, timelines, and requirements, assessing impact on deliverables.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
• Lead project teams, assign tasks, and coordinate activities to meet landmarks.

1. Mobilize Resources

• Ensure resources (people, knowledge, time...) are available for the execution.
• Monitor execution - (key users, test scripts) and perform & allocate testing as required
• Act as key contact point for the project (technical & functional)
• Work with all counterparts to identify risks and opportunities across the project.
• Coordinate cross projects / Cross Business Units efforts and timeline (CTE- PI) and ensure execution in timely manner down to training to end users.
• Ensure issues faced at testing phase are fixed for deployment

1. Stakeholder Satisfaction and project phase outcomes

• Ensure Go live pre and post preparation are executed (training, documentation, D2D support resources allocation)
• Collect execution feedback from stakeholders and counters - be responsible for evaluating project execution efficiency - and prepare "lesson Learnt"
• Ensure there are post execution platforms for enhancement and bug fixes

This position implies strong:

1. Project Management: Collaborate on projects related to system implementations, upgrades, and integrations, ensuring they are completed within scope.
2. Process Improvement: Utilize tools to analyze and improve business processes. Identify gaps and inefficiencies and implement solutions within systems to enhance productivity and accuracy. In addition,
3. Cross-Functional Collaboration: Work with various departments to align Systems functionalities with department-specific needs and overall business strategy and foster a culture of continuous improvement. Be a key member to lead cross-functional teams on various projects. Ensure D2D support material and training are conducted to the Global Business Excellence Analysts
4. Continuous Improvement: Regularly review and assess the effectiveness of integrated systems, recommending and implementing improvements as needed.
5. Innovation: Encourage and implement innovative solutions to business challenges, staying abreast of industry trends and best practices.
6. Technology Integration: Identify and implement new technologies to support process improvements and enhance operational efficiency.
7. Change Management: Act as a change agent, guiding and coaching teams through process changes and improvements.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• At least bachelor's degree or 10 years' experience
• Fluent in English
• Project & People management
• Experience in Oracle, Customer Management is a plus