Customer Service Leader US Robotics

ABB
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Robotics US Country Leader
What we believe in
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
Your role and responsibilities
In this role, you will have the opportunity to lead global or local commercial and operations teams. Each day, you will be accountable for the commercial deployment as well as the day-to-day operations of the organization within your assigned geographical scope. You will also showcase your expertise by leading the design and implementation of both the business commercial and customer-focused operations strategies.
The work model for the role is: onsite
This role is contributing to the Customer service line in US Robotics. Main stakeholders are US Robotics and Global CS Organization.
You will be mainly accountable for:
Qualifications for the role
What's in it for you?
ABB Robotics offers exciting opportunities for career advancement, competitive salaries, and the chance to be at the forefront of technological innovation across various industries.
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner.
Robotics USA Auburn Hills, Michigan
Please be aware:
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
This Position reports to:
Robotics US Country Leader
What we believe in
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
Your role and responsibilities
In this role, you will have the opportunity to lead global or local commercial and operations teams. Each day, you will be accountable for the commercial deployment as well as the day-to-day operations of the organization within your assigned geographical scope. You will also showcase your expertise by leading the design and implementation of both the business commercial and customer-focused operations strategies.
The work model for the role is: onsite
This role is contributing to the Customer service line in US Robotics. Main stakeholders are US Robotics and Global CS Organization.
You will be mainly accountable for:
- Ensuring the integrated commercial and operational success of the organization in order to drive business growth, market penetration, and achievement of organizational performance and growth objectives.
- Creating, implementing, reviewing, and relentlessly executing the business commercial strategy, industry segment strategy, go-to-market model and customer-focused operations strategy with responsibility for financial and non-financial targets
- Ensuring a sustainable and effective value-chain, from supplier to customer and from order to delivery (products, parts, projects, and field service).
- Driving appropriate, productivity optimization, and capital efficiency with special focus areas such as profitability, demand analysis, cost-to-serve, channel profitability and Return on Investment.
Qualifications for the role
- You are highly skilled working collaboratively cross business units and understand diverse market segments (automotive and general industry)
- Ability to demonstrate your experience in containing and resolving customer inquires with high urgency.
- You have 15 years of experience in Industrial Manufacturing
- Highly adept in technical product and automation portfolio
- You are passionate about building high performing teams
- Degree in engineering or business with proven technical competence
- You are at ease communicating with c-level and customers
What's in it for you?
ABB Robotics offers exciting opportunities for career advancement, competitive salaries, and the chance to be at the forefront of technological innovation across various industries.
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner.
Robotics USA Auburn Hills, Michigan
Please be aware:
- All fields in yellow should be populated with relevant information (based on Job description and the Kick-off form). All other text can also be modified if necessary, within the given guidelines.
- Text in bold is fixed and should not be edited or removed
- Reporting Manager section is mandatory both internally and externally, to be posted via eRec functionality
- "Your role and responsibilities" should be plain text followed by maximum 4 additional bullet points
- The "Qualifications for the role" section should include no less than five and no more than seven bullet points. These bullet points should be listed in order of importance for the success in the role
- Indicate the required language knowledge in the "Qualifications for the role" section whenever it is mandatory and/or applicable
- Information about "Licenses and visa/work permit" is optional, use this sentence wherever it is required
- In the "More about us" section you can add further legal statements/PES indications or Talent Partner contacts, for example
- Read more about the guidelines in the Guidelines doc available in the SharePoint
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
JOB SUMMARY
Customer Service Leader US Robotics

ABB
Auburn Hills
15 hours ago
N/A
Full-time
Customer Service Leader US Robotics