Job Description:

Join Castrol as Technical Services Specialist - Iberia!

About role itself:

Responsible for providing technical advice and support regarding BP/Castrol products, solutions and their applications - including resolving specific technical problems. Provision of technical training to internal staff, technical service vendors and customers where required, in order to improve overall customer happiness. Support the sales team in prospect and pipeline management as the technical guide as per the agreed technical offer framework for the market

Key Accountabilities

• Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and effectively.
• Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required
• Assist in coordinating all technical issues related to product trials and interprets laboratory reports, as the need arises
• Look out for the latest technical developments so as to be able to competently provide sound technical support
• Support technical knowledge empowerment to the field force through helping with the technical training to sales teams, customers and distributors
• Provide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer happiness

Education

Relevant technical certification/degree mandatory

Experience

• Should possess sound technical understanding of Lubricants and product applications.
• Relevant technical certification/degree mandatory Bachelor Degree (Engineering)
• Engineering/technical background required, 5 years of experience in a similar role
• English and Spanish: Proficient

Skills & Proficiencies

Authority in the science of lubrication with a wide and deep knowledge of Castrol product ranges and offers. Able to show good understanding of industry trends and basic knowledge of key customer operations across a number of key customer and industry secto

• Offer & Product Knowledge - Mastery
• Customer Relationship Management - Skilful
• Customer training - Skilful
• Customer value proposition & engagement - Skilful

At bp, we recognise the contribution you make to our business with a whole range of benefits including a competitive salary, benefits, positive work environment and professional development. We believe in life-long learning opportunities and development. Through grow@bp, we provide employees with an immense career offer of learning opportunities as well as opportunities to collaborate in major projects across the world.

This position is office based (with a possibility to work from home - 60/40 on a weekly basis) at our central Madrid bp office.

Travel Requirement
Up to 25% travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.