Education Services Operations Specialist will be responsible for owning and promoting the portfolio of NI training courses and certification programmes to customers in EMEA.

The Education Services Operations Specialist is a core role within our business, helping to ensure that customers who purchase our hardware and software platforms are trained suitably to utilise their full functionality. As well as working closely with our customers and advising on the best course or certification to complete, this role also works in collaboration with wider regional departments to help ensure that we have the right resources delivering the right courses. The Education Services Operations Specialist is the central point of contact for all Education Services related matters and will therefore work closely with the EDS Leadership on strategy input, and on business plans to ensure delivery of Education across the region.

The ideal candidate will be goal oriented and results driven with the ability to work accurately and with attention to detail. A strong sense of Customer Service as well as proficiency in both written and verbal communications will be required to help articulate the customers' needs and to promote the benefits of the training courses we are offering.

We are looking for a customer focused service representative with excellent verbal and written communication skills in French and English!

In This Role, Your Responsibilities Will Be:

• Be the owner and central contact point for Education Services; create and maintain a business plan and contribute to strategy.
• Responsible for EDS regional/country revenue targets.
• Take ownership of all activities including delegated responsibilities between customer and internal teams to ensure that all courses are delivered successfully.
• Participate in, and contribute to, regular internal training & meetings.
• To act as a subject matter expert for Education Services within the business to educate and provide recommendations to teams that you interact with including Customer Service Operations, Sales and Technical Support Engineering (TSE) Teams.
• Own and maintain course logistics and scheduling.
• Generating and Following up quotations and progressing the sale.
• Approval and set up of all NEW training events.
• Generate the training schedule for the allocated region.
• Monitoring budgets and costs associated within the Education Services Operations.
• Providing training and certification advice to enquiries from customers and discussing their needs via phone and/or email.
• Listening for, identifying and communicating customer needs and requirements.
• Making outbound calls to customers that have registered an interest in training and certification services through our website, NI seminars and industrial tradeshows.
• Proactively follow up customers post course to highlight opportunities to promote further training products.
• Attend and occasionally present at trade shows, seminars and other marketing events.
• Serve as a regional point of contact for Authorized Training Partners (ATPs), instructors, and internal team members, ensuring seamless delivery and customer satisfaction.

Who You Are: You readily action new challenges, without unnecessary planning.You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.

For This Role, You Will Need

• Degree or equivalent experience qualified in a Technical or Business focussed degree.
• Excellent communication skills in English (written and verbal)
• Exposure to a Customer Service or focussed environment where Customer Success is key
• Proficient use of technology including Microsoft Windows/Office and proprietary software
• Strong business and financial foresight required
• Willing and able to travel up to 10%
• Minimum 3 years' experience in sales/customer service, business analysis and/or project management

Preferred Qualifications That Set You Apart

• Experience of Business to Business and Business to Customer Sales
• Exposure to Technical sales or a training environment
• Project coordination experience
• Experience using SFDC

Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

• Culture that values individuals
• Supportive and cohesive community
• Stable and reliable company background
• Diverse professional development and career advancement opportunities