Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry.We're investing in today's energy system and helping build out tomorrow's.So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There's a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Team and advance your career as a

Retail AR Accountant- Polish Speaking

Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties.

Interact with partners in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines.

Establish and foster strong business relationships with relevant collaborators and internal business partners.

In this role You will:

• Drive, supervise and review customer service operations for customers and business

• Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
• Run and analyse performance reports
• Support Team Leads through the escalation of critical operational / commercial and performance issues.
• Manage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy etc.).
• Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security.

What You will need to be successful:

• Bachelors degree or equivalent experience required
• Minimum 2 years previous experience in a business support environment
• Proficiency in English and Polish
• Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level skills for CRM systems/applications
• Excellent written/oral communication skills and ability to build effective working relationships
• Result-oriented personality and capability to overcome obstacles
• Ability to keep deadlines whilst under pressure without compromising accuracy

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
Relocation may be negotiable for this role

Remote Type:
This position is a hybrid of office/remote working

Skills:
Accounting policy, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Business process control, Business process improvement, Commercial Acumen, Communication, Creativity and Innovation, Credit Management, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital fluency, Financial Reporting, Group Problem Solving, Influencing, Internal control and compliance, Management Reporting, Managing change, Presenting, Risk Management, Stakeholder Management {+ 2 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.