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This Position reports to:
Order handling & Planning manager

We are looking for a new colleague for the position of "Senior Customer Service Specialist" at our manufacturing site in Mosnov.

In this role, you will be part of the EDP unit in Mosnov, which focuses on the production of robotic positioners and FlexArc® cells.

As a Senior Customer Service Specialist, your primary focus will be on processing and executing customer orders, ensuring they are handled accurately, efficiently, and in compliance with commercial regulations. You will coordinate with internal teams and external partners to manage import/export operations, oversee customs brokers, and maintain a high standard of customer service.

Are you ready to join us and become part of a future-oriented field?

Job Description:

• Manage the complete order processing cycle - timely entry, confirmation, and tracking in ERP systems
• Proactively communicate with customers regarding order status, delivery dates, and resolve any order-related issues
• Monitor import/export shipments, coordinate with customs brokers, and ensure compliance with local and international regulations
• Audit customs records and maintain accurate documentation
• Collaborate with planning, production, and warehouse teams to ensure product availability and timely dispatch
• Support continuous improvement initiatives in order processing
• Maintain and update customer, order, and customs data in relevant systems
• Ensure documentation compliance with internal policies and legal standards

Required Skills and Qualifications:

• University degree in Business Administration, Supply Chain Management, International Trade, or a related field
• Minimum of 3 years of experience in order processing, customer operations, or trade compliance
• Solid knowledge of ERP systems (e.g., SAP), order processing workflows, and international trade documentation
• Excellent communication, organizational, and analytical skills
• Ability to manage multiple priorities independently in a dynamic environment
• Fluent in Czech and English

Benefits:

• Annual financial bonus
• Flexible working hours (core hours 8 AM - 2 PM)
• Transportation allowance
• 25 days of vacation
• Parental bonus + paternity leave beyond legal requirements
• Annual salary review
• Option to work from home (Home Office)
• Financial contribution for home office setup
• Contribution to the benefits portal (2-3% of your monthly salary extra)
• Meal allowance (financial contribution paid directly to your salary)
• MultiSport card
• Opportunities for education - external courses and conferences
• Online language courses - group and individual
• Career growth opportunities within branches in the Czech Republic and worldwide
• Modern office facilities
• Company parking
• Mobile phone

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.