Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Job Description

We have a fantastic opportunity for a Contracts Coordinator working within Production area. This is a crucial role in order to support John Crane to optimise our operational performance through this proactive and customer-focused position as a Contracts Coordinator. As Coordinator you will be responsible for ensuring the seamlessly smooth operation of your customer portfolio by managing inquiries, resolving issues, and maintaining customer satisfaction through the management of each operational milestone from contract handover to shipment of goods.

This role is a full-time role based from our Headquarters within Slough working Monday to Friday in normal hours. This is a 12 month fixed term contract.

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

• Serve as the primary point of contact for commercial inquiries via phone, email, and in-person interactions.
• Respond promptly and courteously to requests, concerns, and complaints, striving to exceed their expectations, always placing the " Customer 1st".
• Coordinate with internal departments, including sales/commercial, operations and engineering to address customer needs and resolve issues effectively.
• Process orders (new and/or aftermarket), returns, and exchanges accurately and efficiently through the loading of requirements/components into SAP to drive supply of both internal and external components within project timelines.
• Vigilantly manage the orderbook intake for informed decision making.
• Monitor customer satisfaction levels and gather feedback to identify areas for improvement.
• Assist in the development and implementation of customer service policies and procedures.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Collaborate with team members to ensure seamless communication and workflow within the customer service department.
• Host customers and inspectors on site related to your project.
• Perform other duties as assigned to support the overall success of the customer service team.

Qualifications

• Previous experience working within production for engineering
• Customer service focused
• Proficient in using an ERP software
• Excellent communication skills
• Strong analytical and problem solving skills

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)