RemX is hiring a Customer Service Representative- Thermal/Automotive HVAC to join a leading supplier in the automotive industry.

Location: Murfreesboro, TN (100% onsite)

Hours: 8 am- 5 pm Monday-Friday

Pay: $25-$26/hr

Type: 9 month contract with the possibility to convert to permanent.

Position Summary:
The Thermal Customer Service Representative will serve as the primary point of contact for internal teams regarding automotive HVAC products and processes. This role requires technical knowledge, problem-solving skills, and strong communication to support team members in areas like order tracking, troubleshooting, and product information.

Key Responsibilities:

• Provide timely customer service and support to internal teams regarding HVAC components and systems.
• Assist internal teams with technical questions, product specifications, and troubleshooting guidance for automotive thermal systems.
• Process and track internal orders, ensuring accurate documentation and timely updates.
• Maintain records of internal requests and communications in CRM or internal systems.
• Escalate complex technical issues to engineering or technical support teams as needed.
• Communicate proactively with internal teams regarding updates, delays, or product changes.
• Collaborate with engineering, logistics, and production teams to ensure smooth workflow and issue

Qualifications:

• High school diploma or equivalent; technical or mechanical background preferred.
• Previous experience in customer service or technical support, ideally in automotive, HVAC, or manufacturing environments.
• Strong communication skills, both verbal and written.
• Ability to understand technical product information and explain it clearly to team members.
• Proficient with CRM software, Microsoft Office Suite, and internal tracking tools.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.