Job Description

The Team:

The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.

The Internship Program:

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program, Generation H!

As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five month period. This internship is scheduled for January 12, 2026 - June 26, 2026 and is full-time.

All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week.

About the Role:

The After Sales and Client Development intern will support the Senior Manager of After Sales by providing administrative and analytical support on key global initiatives. Through this experience, the successful candidate will learn the intricacies of the business and provide a fresh perspective on how to streamline processes and create efficiencies related to uniform procurement, sharing and implementing After Sales strategies with stores and sourcing new repair vendors. The intern will also work closely with the Client Development team to better understand the special-order process and help in streamlining the process as well as well creating reporting.

This position is expected to assist with functions including but not limited to:

• Working with the Senior Manager of After Sales on all aspects of the uniform dispatch process, from initial data gathering through uniform delivery, collaborating with partners in Paris as needed.
• Creating PowerPoint presentation decks for After Sales trainings
• Working with the Client Development team on understanding the special-order process and identify opportunities to streamline it
• Repair vendor validation- scheduling visits to and reviewing vendor tests
• Conducting competitive market research to identify new repair vendors
• Compiling After Sales meeting recaps
• Special projects for After Sales and Client Services

About You:

• Enrolled in an Associates, Bachelor's, or Master's Degree program
• Previous Internship Experience in Fashion or Luxury is a plus
• Ability to prioritize and multi-task in a highly complex work environment
• Ability to take initiative and work independently at times
• Ability to manage multiple projects and work assignments
• Ability to maintain confidentiality and to exercise discretion and professionalism with sensitive information
• Ability to deliver information in a clear, concise manner
• Strong Organization and follow-through skills
• Time sensitive, accurate and highly dependable
• Strong Excel skills, including the ability to create pivot tables and complete v-lookup
• Proficiency in PowerPoint and Microsoft Word required

About Us

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

About the Team

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

AN EQUAL OPPORTUNITY EMPLOYER

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com.