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This Position reports to:
Engineering Manager

Technical Account Manager - Troll A

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

Your responsibility and main tasks

The Technical Account Manager is responsible for maintaining customer relationship and ensuring customer satisfaction by providing technical support before, during and after delivery.

The Technical Account Manager is responsible for following the technical development of the system, assisting sales, projects, and client in the choice of technical solutions, and evolution strategy for the complete system.

Main Tasks

• Overall technical responsibility on Troll A
• Serve as the lead point of contact for all technical issues, alongside ServiceDesk
• Build and maintain strong, long-lasting client relationship
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate client technical needs and demands to ABB
• Assist with challenging client requests or issue escalations as needed
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify opportunities to grow business with existing client
• Assist in finding resources for projects and modifications
• Responsible for maintaining the Troll A test system located at the ABB premises in Bergen.

Sales (40%)

• Member of Account Team according to Automation Brownfield Sales matrix
• Provide sales with technical input, with focus on assuring that choices are optimal for the system, and according to current evolution strategies
• Performing technical QA in sales within service, operation, and modifications
• Responsible for regular site meetings

Operation (60%)

• Maintain overview and knowledge of the plant's operations technology
• Contribute to maintain plant Integrity, uptime and provide technology specific input for optimal life cycle planning of the plant assets
• Technical support and Quality assurance in projects
• Helping to resolve problems and follow up Service Desk Incidents and Field Alerts
• Site responsible for ServIS and CMDB (Install base database)
• Assist customer in planning of system patches and other Cyber Security operations
• Responsible for Troll A Simulator and ensuring that the simulator is up to date

Your background:

• Master/Bachelor/Technician in Automation or relevant discipline
• Good knowledge of automation/process/regulation with background from the offshore industry
• Good knowledge of ABB's control system 800xA (required), and Harmony (preferable, but not required)
• Good knowledge of offshore standards and regulations
• Good writing and verbally fluency in Norwegian and English
• Independent, sociable and cooperative
• Enjoy working in team, and at times in a hectic environment
• Ability to work in a structured and targeted way with focus to reach good results
• Ability and a desire for professional development

We offer:

• Technical and personal challenges in a positive and innovative environment
• An experienced team that will share knowledge, support, and give feedback
• Varied and challenging work tasks
• Opportunity to grow

The position will be located in ABB Bergen.

For any questions regarding the position please contact: Espen Talhaug, +47 980 73 268.

We look forward to receiving your application. Please note that we can only accept applications submitted through our online career portal. Applications via e-mail will have to be deleted and not processed due to data privacy requirements. The application-deadline is 25.09.2025

Please note that in cooperation with Meditor Search we conduct a background screening on all candidates that receive an offer of employment in ABB Norway. This is to ensure best quality in our recruitment process, according with ABBs company policy.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.