Customer Service Executive (18 months)
Total Energies
Context & Environment
Activities
Candidate Profile
Accountabilities
Qualifications
Additional Information
TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.
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- Provide Customer Service to assigned customers in any of the countries
- Good product knowledge and their application, keep well informed on product updates and prices changes
- Well versed in International Trade Terminology (e.g. Incoterms, UCP 600), Trade Documentation and Procedures, various payment terms in International Trade (CI, CFR, FOB, EXW, etc.)
- Knowledge of various Free Trade Agreements (CEPT Scheme)
- Be prepared for job rotations with change of customers/countries/work scope from time to time as deemed necessary by the hierarchy
Activities
- Respond to customer enquiries on product availability and pricing enquiries
- Process all orders received and coordinating of shipments both local and overseas
- Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
- Verify products and pricing accuracy, endorse and acknowledge receipt of orders
- Data entry of all orders into system with accuracy by the stipulated order cut-off time
- Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders
- Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume
- Coordinate with customers and respective personnel from Production / Logistics / Warehousing / Procurement personnel on export shipments or self-collection or delivery of orders
- Generate and check all shipping documents (Invoices, Packing List, Bill of Lading, Certificates of Origin, Certificates of Analysis, Fumigation/Packing Declaration, Form D, etc.)
- Collate all shipping documents and dispatch to consignees
- Attend to customer complaints and coordinate feedback and investigation findings
- Maintain strong business relations and close contact with customers
- Provide back up support in absence of colleagues in the team
- Liaise with various departments on customers' enquiries on products
- Maintain records and references for internal and external audits
- Participate in maintenance of Quality Management Systems (ISO 9001:2000)
- Participate in maintenance of HSE Management Systems (ISO 14001 & ISO 45001)
- IATF 16949 awareness
- Participate in ad hoc projects related to Customer Service Team
Candidate Profile
Accountabilities
- Ensure a high quality level of customer service by timely, efficient and effective executions of customer's orders
- Verify pricing accuracy and ensure the application of correct pricing as stipulated by the pricing validity period
- Ensure available products are to be shipped out at the earliest possible shipment consolidation
- Ensure compliance with customers' requirements by providing the required shipping documentation for customs clearance
- Ensure all orders are fulfilled within the required time frame
- Ensure all back orders are monitored closely and delivered periodically; otherwise to seek closure with customers
- Ensure timely delivery by expedition
Qualifications
- Degree holder in Business Administration / Supply Chain / Operation Management with at least 10 years' experience at Managerial level
- Experience in sales co-ordination, customer service, 3PL management in warehousing and distribution, shipping in sea and air operation, freight and contract management, transport management
- Good communicator, possess leadership skills to train and lead a team, strong analytical and strategic thinking skills
- Knowledge of SAP system in SD module, proficient with MS Office
Additional Information
TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.
Apply
- X
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JOB SUMMARY
Customer Service Executive (18 months)
Total Energies
Singapore
5 hours ago
N/A
Full-time
Customer Service Executive (18 months)