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This Position reports to:
Service Sales Manager

Your role and responsibilities

In this role, you will be responsible for driving service-related business by identifying customer needs, proposing tailored service solutions, and maintaining strong client relationships. This role bridges the gap between technical service delivery and commercial sales, ensuring customer satisfaction while achieving revenue targets. This Person will also be responsible for Developing New Service Business in India (Business development role). He needs to Identify new areas of Sales and New Routes to market.

The work model for the role is #Li_hybrid. This role is contributing to the Robotics & Discrete Automation in Faridabad/Pune, India.

You will be mainly accountable for:

• Drive Customer Service (CS) sales growth across India by identifying new business opportunities, geographical markets, customer segments, and routes to market.
• Expand market reach by developing and onboarding new service partners while exploring untapped service business potential.
• Collaborate with global product management, marketing, and local teams to develop effective service marketing strategies and materials.
• Align with Line of Business Leaders (LBLs) and global teams to leverage cross-country learnings and integrate best practices into Indian operations.
• Design and implement sales tools to support the CS sales team, improve Installed Base (IB) tracking, and enhance sales efficiency.

Qualifications for the role:

• Degree or Diploma in Electrical, Electronics, or Mechatronics Engineering (BE/BTech/Diploma).
• 10 to 12 years of total experience, with at least 6 years in Robotics Customer Service Sales and 2 to 4 years in field service for robot operation & maintenance.
• Strong understanding of PLC systems, logic, field buses, and robotic peripheral equipment; knowledge of pneumatics, hydraulics, and electromechanical systems is a plus.
• Proven ability to work independently, with strong business development and analytical thinking capabilities.
• Adaptable to new technologies and evolving industry trends.
• Willingness to travel extensively across regions.
• Excellent communication, presentation, and interpersonal skills; assertive yet professional approach.
• Familiarity with tools like SAP and SFDC is an added advantage.

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics

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