The Operations Manager oversees field operations with a strategic mindset, taking responsibility for safety, quality, and financial performance. This role involves managing risk, sales, service quality, personnel, and business development while overseeing functions like accounting, purchasing, manufacturing, health & safety, and human resources.

Safety & Compliance

• Lead regular safety meetings with employees

• Oversee safety protocols, investigate incidents, and implement corrective actions

• Lead RADAR card input, review, trend identification and action plans

• Ensure compliance with company policies, regulations, and industry standards

• Prioritize Quality, Health & Safety, Security, and Environmental protection

Operations Management

• Execute operational activities by managing resources, crew utilization, and inventory through an integrated service project approach to deliver quality service meeting customer's requirements

• Lead continuous improvement initiatives

• Conduct regular customer service quality reviews

• Maintain strong customer relationships and provide technical support

• Partner with sales to identify new business opportunities

• Oversee equipment maintenance and job documentation

• Maintain WPTS project job documentation and incident reporting

• Conduct field visits to verify regulatory and procedural compliance during ongoing operations

Financial Management

• Assume full P&L responsibility for the product line

• Maximize financial results through effective forecasting and cost management

• Manage fixed assets, inventory, capital expenditures, payables, and receivables

• Execute contracts to maximize opportunities and minimize revenue leakage

People Management

• Lead field personnel by communicating work scope and delegating responsibilities

• Drive performance management through objective setting and regular appraisals

• Collaborate with HR on recruitment and retention strategies

• Support talent development and succession planning

• Coordinate with HR to fulfill staffing requirements and address personnel issues

• Personnel training verification

• Workforce utilization management and time approval

Communication

• Maintain regular dialogue with all stakeholders

• Facilitate collaboration between Sales, Service Quality, and Operations

• Clearly communicate expectations and responsibilities to team members

Education & Experience

• Bachelor's degree in Engineering or Scientific discipline (or equivalent experience)

• Minimum 7+ years of relevant operations experience

• 2+ years P&L management experience

Skills & Knowledge

• Understanding of finance, accounting, and cost control principles

• Comprehensive knowledge of product line and technical job planning

• Strong understanding of customer requirements and market conditions

• Ability to work under pressure and balance client/business expectations

• Problem-solving and strategic thinking capabilities

• Leadership and team development skills

• Experience with relevant business systems (JDE, Hyperion, TapRoot, etc.)

• Fluent in English

Travel Requirements

This position may require up to 10% domestic and potentially international travel

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