ADG's Program and Process Manager (Customer PSG)

ADG's Program & Process Manager (Customer PSG) will play a key role in driving process optimization and documentation across our organization to enhance efficiency, visibility, and compliance! In this role, you will collaborate with various teams across the organization to gather information, analyze workflows, and create comprehensive process documentation. The role requires an individual with experience in program management and process improvements across a broad range of business processes to add new value to the BU execution, primarily within and across our CCS functions with strong interlocks to NI's business management and account management teams!

Key Responsibilities

• Process Analysis: Conduct thorough analysis of existing processes across departments or functions to identify inefficiencies, redundancies, and areas of improvement.
• Documentation Creation: Develop clear, concise, and comprehensive process documentation including SOPs, process maps, flow charts, and other instructional materials
• Collaboration: Collaborate with cross-functional teams, subject matter experts, and customers to gather information, validate processes, and ensure accuracy of documentation. This may involve workshop facilitation and meetings
• Standardization: Standardize documentation formats and templates to maintain consistency and facilitate ease of understanding for end users / team members
• Training and Support: Provide training and support to team members on newly documented processes, ensuring understanding and adherence to established procedures
• Compliance: Ensure that documented processes align with regulatory requirements (AS-9100), industry standards (ISO 9001), and organizational policies
• Performance Monitoring: Monitoring KPIs to track effectiveness of process improvement efforts including making adjustments as needed

Qualifications

• Bachelor's Degree, with > 5 years of related experience
• Display a high degree of ownership and accountability
• Strong cross-functional collaboration skills and an ability to influence.
• Ability to establish time estimates, prioritization, and requirements for projects owned
• Business process analysis, design, improvement, and problem-solving skills
• Strong attention to detail; excellent communication skills (both verbal and written)
• Ability to manage own workflow and multiple requests while meeting deadlines as well as responding to frequent demands from multiple customers.
• Business acumen and analytical capabilities; ability to use data-driven insights to make decisions and evaluate risks and opportunities.
• Experience with data management and visualization tools such as Tableau and Salesforce Analytics a plus

Overall, the role of the Program & Process Manager is critical in driving operational excellence and fostering a culture of continuous improvement within the ADG organization. It requires strong analytical, communication, and leadership skills, as well as the ability to operate with ambiguity.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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