Operational Excellence * Perform daily operational tasks such as log analysis, system health checks, and user support, adhering to ITIL best practices. * Automation: Build and maintain accurate operational playbooks and procedures. Automate and orchestrate tasks and playbooks to maximize efficiency and service uptime. * Monitor system health using custom health check tools and incident management platforms like PagerDuty. * Interface with technologies across Azure Cloud Platform, Microsoft, and Linux environments to ensure robust and resilient operations. * Adhere to Change Management process in ServiceNow which includes Risk Management, CAB Approval Process, Execution / Implementation and making sure that it has been bought to closure. * Foster a culture of continuous improvement and operational excellence, contributing to a reliable and error-free work environment. * Responsible for performing tenant deployment with tailor-built architecture. * Understand the existing architecture and E&P applications surrounding to Oil and Gas Industry and provide excellent support to our key clients. Required Qualifications and Experience * Education: Bachelor's degree in Computer Science, Software/Cloud Development, Information Technology, or a related engineering field. * Language: Good proficiency level of verbal and written English. * Certifications: Azure certifications such as AZ-900, AZ-104, AZ-303, or AZ-304 are highly desirable. * Experience: Minimum of 5 years of hands-on experience in the following domains: Programming and Automation: Proficiency in containerization and orchestration (Docker, Kubernetes). Network & Security: Understanding of networking, VNET, Load Balancer, Zscaler, Firewall, IP Prefix, VPN and security best practices. Cloud platforms: working experience on Azure and GCP cloud infrastructure. Authentication Services: MFA, TOTP, Microsoft Authenticator. Operating systems: system administration experience on Windows and Linux. * Good knowledge/experience in containers and Kubernetes operation and configuartion. * Good knowledge/experience in cloud databases products (Cassandra, Mongodb, postgresql, or any other equivalent) * Good knowledge of DevOps: good understanding of Azure DevOps. Implementing and maintaining CI/CD pipelines for automated deployment is considered a plus. * Experience with using Remote access solutions: RDP, TGX, RGS, etc. * Experience on a monitoring tool: Azure/GCP monitoring tools, BigQuery, Activity Logs, Health Monitoring Tool, etc. Preferred Skills and Attributes * Strong analytical and problem-solving skills with a proactive mindset. * Self-driven individual, highly motivated for technical fields, and a lifelong learner. * A team player, who performs effectively by working independently and collaboratively in a fast-paced, dynamic environment * Excellent communication skills, capable of translating technical details into business-friendly language. * Familiarity with ITIL processes and service management best practices. * Passion for cloud technologies and a commitment to staying current with industry trends