Context & Environment

Shape your future with TotalEnergies

User Support Coordinator

Location: Houston,Texas reporting locally to the Information Technology Manager

What You Will Bring:

• Operates within a high-pressure trading environment with strict commercial deadlines
• System disruptions can have significant financial consequences
• Requires agility, responsiveness, and a strong commitment to operational excellence

What You'll Do

IT Support & Delivery

• Be part of the elite 24/7/365 support rotation for our trading systems
• Own the resolution of hardware/software issues - from ticketing to troubleshooting
• Deliver hands-on training for users on tech tools and video conferencing
• Escalate complex problems and collaborate with global teams
• Investigate security incidents and ensure compliance
• Handle equipment setups, moves, and changes with precision
• Manage user access and permissions with strict adherence to policy
• Keep daily operations smooth with proactive checks and task execution
• Process purchase requests and invoice entries to keep things running

User & Tech Environment Management

• Champion the deployment and evolution of user devices - laptops, dealer boards, phones, and more
• Gather insights from users to drive innovation and improvements
• Communicate changes clearly and ensure user alignment
• Align with global IT standards and policies to maintain consistency and excellence

Activities

Ready to work with a global energy powerhouse? Apply today!

Candidate Profile

• Deliver exceptional user support that keeps our business operating smoothly
• Ensure data quality and system reliability through smart use of support tools
• Provide the IT Manager with actionable insights and performance metrics
• Protect the company from financial and compliance risks by maintaining system integrity

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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