Services Delivery Managers support customer success in the post-sales phase by ensuring seamless delivery of services through pre-sales engagement, service proposal development, service planning and execution, and fulfillment of standard and custom service agreements.

In This Role, Your Responsibilities Will Be:

• Take part in program team meetings, escalations and other customer meetings and interactions as needed, under supervision of a Sr. Service Delivery Program Manager.
• Works on problems of limited scope with heavy guidance from Sr. Program Lead or Group Manager.
• Serve as part of a highly skilled team, providing support to various programs on the identification of customer needs and the service delivery as requested.
• Build customer relationships and handle expectations on service results and outcomes through customer meetings and communication
• Ensure that product and system information tied to service agreements is accurately maintained in T&M systems
• Lead service agreement renewals by supervising timelines and promoting continued use of service programs
• Find opportunities and gaps in T&M's service offerings, delivery capabilities and capacity. Recommend improvements to tools and processes that improve customer experience and increase operational efficiency
• Leads and supports Operational Excellence, Knowledge Management and/or Continous Improvement initiatives.

Who You Are:

You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You adjust communication content and style to meet the needs of diverse collaborators. You always keep the end in sight and put in extra effort to meet deadlines.

For This Role, You Will Need:

• Studying or recently graduated in Engineering, Business Management, Information Systems, or equivalent experience.
• Strong English skills is a must (ability to communicate clearly both orally and in writing in various circumstances).
• Demonstrated ability to learn new technologies and processes.
• Able to use Word, Excel, PowerPoint, Outlook with basic to intermediate functions.

Preferred Qualifications That Set You Apart:

• Experience managing maintenance or services program in the Semiconductor industry
• Demonstrated success in managing complex global projects
• Proven success in meeting aggressive deadlines and ability to handle high stress situations
• Experience with Oracle and Salesforce Applications

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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