JOB DESCRIPTION

About the Role

The Service Manager is responsible for leading and continuously enhancing NOV's offshore aftermarket service operations in the Caspian region. The role demands ensuring operational excellence, meeting customer demands, maintaining strong financial performance, and driving innovative practices aligned with global industry standards.

About the Company

NOV is a leading provider of technology-driven solutions to the global energy industry. With a history of innovation spanning over a century, we design, manufacture, and service a comprehensive line of drilling and production equipment. Our global team works to advance the industry through engineering excellence, performance reliability, and a strong commitment to customer success.

What We Offer

• A dynamic and inclusive work environment
• Opportunities for career growth and professional development
• Access to global expertise and advanced technology
• Competitive compensation
• Commitment to safety, sustainability, and innovation

Key Responsibilities

Service Leadership

• Lead and develop a dynamic offshore service team to effectively support regional customers.
• Implement strategic service objectives aligned with NOV's global aftermarket vision.
• Participate in shaping industry best practices and NOV's global aftermarket strategy.
• Foster a strong customer-focused culture and drive satisfaction initiatives.
• Oversee financial management including forecasting, budgeting, and profitability analysis.
• Align service capabilities with current and future market demands.
• Promote personnel development, training, and structured succession planning.
• Collaborate with cross-functional and regional teams to support business growth.
• Monitor market competition and identify opportunities with key clients.
• Maintain proactive communication with leadership on opportunities and risks.

Planning - Productivity - Scheduling

• Evaluate outcomes and drive continuous improvement initiatives.
• Accurately scope project requirements and manage service execution.
• Analyze data to optimize resource utilization and efficiency.
• Implement and monitor KPIs to improve service delivery.
• Drive operational innovation through technical solutions and digital tools.

Qualifications & Skills

Qualifications

• Degree in Engineering or relevant technical discipline.
• Additional qualifications in business management are desirable.

Experience

• Minimum 5 years in junior-to-middle management, preferably in the Oil & Gas sector.
• Strong knowledge of NOV Rig Equipment product lines and services.
• Experience in mechanical, electrical, or automation disciplines is beneficial.

Skills and Competencies

• Proficient in Microsoft Office and AI tools.
• Knowledge of technical documentation and engineering drawings.
• Experience with ERP systems and project management practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to lead and develop teams.
• Strong customer relationship management skills.

Interpersonal Skills

• Collaborative mindset and ability to work across diverse teams
• Resilience under pressure and adaptability in dynamic environments
• High emotional intelligence and conflict resolution abilities

Why Join Us

Join our Global Family We are a purpose-driven company, boldly solving the world's toughest challenges. Our team is global, with a culture that celebrates integrity, inclusion, and reliability. At NOV, you can build a career that leverages your talent and passion to make a lasting impact.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.