JOB DESCRIPTION

Job Summary: Investigate product problems at Customer sites and complete the corrective action necessary to achieve customer satisfaction

Primary Responsibilities:



Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products.



Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated, tested and calibrated.



Perform field upgrades of software and Electrical hardware using correct and current software and hardware control protocols.



Prepare Service Report and ARM/NOV document(s) /procedure(s) at the end of the job and summarize the job performed details to the customer.



Train customers on the safe and proper operation of these products.



Investigate reported Equipment /product Problems /NCRs and initiate corrective action.



Conduct field operational analysis and surveys creating reports recommending approvements and optimisation of existing and future equipment /products.



Provide Information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained.



Complete and submit field service documentation in a timely manner.



Participate in NCR investigations.



Perform other work-related tasks as assigned.



Good relationship with Client, Supplier & ARM/NOV global team members



Comply with all ARM/NOV company QA and HSE policies and procedures.

Education/Qualifications:

Bachelors Degree in related field or equivalent

Experience Required:

Minimum 5 years' experience.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.