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This Position reports to:
Global Product Marketing Manager

Your Role and Responsibilities

We are now looking for a Grid Edge Technical Support & SaaS Operations Specialist to join our team in the Distribution Solution division in Vaasa. In this role, you will be responsible for providing advanced technical support to customers, ensuring reliable operation of our Grid Edge and software as a service-based solutions, and driving the continuous improvement of our cloud and edge service delivery. In this role, you will also be collaborating with other ABB teams like R&D, Customer Support, Business Development etc. on improvement ideas, customer feedback and other topics

The successful candidate will combine strong problem-solving skills with technical expertise in distributed energy resources, digital substations, and SaaS platforms, ensuring high customer satisfaction and operational excellence.

The work model for this role is: #Li-Hybrid

You will mainly be accountable for:

Providing technical support (level 4) and documentation to customers for Grid Edge and SaaS products during deployment, integration, and upgrades

• Troubleshooting, diagnosing, and resolving incidents across edge devices, cloud platforms, and communication interfaces (IEC 61850, 61869-9, APIs, etc.
• Preparing deployment instructions and templates for pilot projects

Overseeing daily SaaS platform operations

• Setting up, monitoring and maintaining customer facing, cloud native Software as a Service offering in compliance with the service level agreements and ABB Cyber Security requirements
• Collaborating with DevOps/Cloud teams to ensure seamless CI/CD pipeline execution, software deployment, and patch management
• o Managing deployments on different IaaS providers (Azure, AWS, GCP)

Handling customer engagement & documentation

• Acting as a trusted advisor to customers on technical challenges, system improvements, and best practices. Developing and maintaining installation packages for pilot deliveries.
• Providing feedback to product management and R&D teams to improve features, scalability, and usability.

Ensuring compliance & security

• Ensuring operations comply with cybersecurity standards (e.g., IEC 62443, NERC CIP, ISO 27001).
• Supporting with audits and customer requirements related to data privacy, access control, and regulatory compliance.

Our Team Dynamics
In this role you will join a collaborative and inclusive team working at the forefront of digital energy transformation while gaining exposure to innovative SaaS and Grid Edge solutions deployed globally.

Qualifications for the Role

• BSc or MSc level degree from electrical engineering, computer science, information systems, or similar.
• Strong knowledge of power systems, grid edge technologies, and/ or digital substations.
• Experience with SaaS operations, cloud infrastructure (Azure, AWS, or GCP), and Kubernetes/containers
• Familiarity with SCADA, ADMS, DERMS, or other energy management platforms.
• Knowledge of communication protocols (IEC 61850, MQTT, OPC-UA, Modbus, APIs)
• Understanding of cybersecurity principles and compliance frameworks
• Fluency in English, both written and spoken
• Excellent problem-solving and analytical abilities with strong communication and customer-facing skills
• Ability to work in a fast-paced, international, and cross-functional environment.

What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model.

More about us
ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors,motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

If you have questions, please contact Marco Nunes, Global Grid Edge & Cloud Manager, email: marco.nunes@ch.abb.com. Apply for the position by 19 October 2025. We look forward to receiving your application.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.